Renewals Manager

Posted 41ds ago

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Renewals Manager handling customer renewals for a SaaS company, ensuring compliance and identifying upsell opportunities.

Proactive outreach to current customers to negotiate and drive early renewal conversations
Ensure renewals and corresponding customer data in CRM are in compliance with terms of the contract, current usage and license counts, and yearly price increases
Work strategically with Sales to identify upsell opportunities across the customer base to achieve a net retention number over 100%
Negotiating directly with customers on specific terms and conditions within their contracts
Assist CS Leadership with Monthly/Quarterly/Yearly renewal forecasts
Strategize with CS/Sales counterparts to identify and create action plans for at-risk customers
Prepare renewal letters, amendments, and contracts based on the client’s needs
Achieve an +85% gross revenue retention yearly
Conduct post-cancellation interviews with clients to identify strengths and weaknesses
Work with the CS/Product teams to pass feedback from customers regarding feature enhancements, gaps or areas of improvement
Assist finance through the procurement process of renewals as well as helping collect delinquent or unresponsive customer accounts

Strong written and verbal communication skills
Excellent phone presence and interpersonal skills
Ability to negotiate and think outside of the box
Ability to drive progress and stay focused and motivated in a 100% Remote Work environment
Ability to create new processes and initiatives to drive growth within the Renewals Program
3+ years of Sales or Customer Success Experience (Preferred)
Bachelors or equivalent experience/degree

Benefit from a generous employer contribution towards health insurance, with a variety of plans that include dental and vision coverage.
Enjoy employer contributions to your HSA, and take advantage of HSA/FSA programs to maximize your tax savings.
Secure your future with our 401(k) plan featuring company-matching contributions.
We offer paid parental leave, so you can prioritize what matters most—your family.
Enjoy unlimited PTO and 12 company holidays to recharge and refresh.
Celebrate your birthday with a day off, and enjoy Flex Fridays, where every third Friday of the month is yours to unwind.
Work in a flexible, remote environment that suits your lifestyle, with a top-tier WFH setup provided when you join.
Participate in our professional development program to expand your skills and advance your career.
Make a difference in your community with two paid volunteer days each year at a charity of your choice.