Renewals Specialist – Splunk
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Job Description
Renewals Specialist supporting Splunk subscription renewals for Cisco’s security and observability platform. Managing customer risks, quotes, pricing, and recurring-revenue workflows.
Responsibilities:
- Engage early and frequently with customers and partners alongside the Renewals Manager
- Help solve technology challenges and address competitive risks
- Evaluate multiple solutions to meet customer needs and enhance product experience
- Build relationships with customers and channel partner teams to understand business priorities and objectives
- Apply technical expertise across related products and services within a defined architecture to support renewal execution
- Support mid-market or regional accounts with moderate complexity
- Participate in customer discussions and tailor renewal messaging to business priorities
- Highlight Cisco differentiators using pre-developed materials adapted to customer context
- Identify adoption, competitive, and technical risks and contribute to resolution planning
- Prepare renewal quotes and collaborate with internal stakeholders on pricing and terms
- Support moderately complex renewal components by aligning known solutions to customer needs
- Suggest renewal options based on product knowledge and senior-team input
- Participate in scalable renewal motions using shared tools and processes
- Identify repetitive tasks and suggest automation or simplification opportunities
- Use software tools, automation platforms, and AI-enabled systems to streamline workflows
- Share product-specific insights, renewal learnings, and process improvements with peers
- Surface customer-feedback gaps and suggest improvements to renewal outcomes
- Collaborate with account teams, customer success, and operations
- Own assigned renewal opportunities, coordinate stakeholders, and adapt plans based on feedback
Requirements:
- 2+ years of experience managing high-volume, transactional opportunities while supporting consultative renewal strategies
- Understanding of renewal processes, procedures, systems, and renewals lifecycle concepts
- Experience developing value propositions across different go-to-market channels
- Knowledge of software subscription, licensing, and support-service contracting models
- Ability to manage multiple priorities and issues simultaneously
- Experience in a sales environment involving direct customer engagement and channel sales collaboration
- Ability to build and maintain relationships with internal stakeholders, customers, and partners
- Program management experience driving innovation, process improvements, and scalable solutions
- Ability to work independently and contribute to a collaborative renewals team
- Knowledge of Salesforce CRM/CPQ and renewals or recurring-revenue platforms such as Gainsight or similar Customer Success Management solutions
- Understanding of SaaS and/or enterprise sales models, customer lifecycle metrics, recurring revenue streams, and retention and growth drivers
- Adaptability within evolving processes and ability to follow procedures while recommending improvements
Benefits:
- Medical, dental and vision insurance
- 401(k) plan with a Cisco matching contribution
- Paid parental leave
- Short- and long-term disability coverage
- Basic life insurance
- Cisco restricted stock unit grants may be available, vesting following continued employment
- 10 paid holidays per full calendar year
- 1 floating holiday for non-exempt employees
- 1 paid day off for employee’s birthday
- Paid year-end holiday shutdown
- 4 paid days off for personal wellness
- 16 days of paid vacation per full calendar year for non-exempt employees
- Flexible vacation time off program with no defined limit for eligible exempt employees
- 80 hours of sick time off provided on hire date and each January 1st thereafter
- Up to 80 hours of unused sick time carried forward annually
- Additional paid time away for critical or emergency family issues
- Optional 10 paid volunteer days per full calendar year
- Annual bonuses for non-sales roles
- Performance-based incentive pay for employees on sales plans
- Cisco careers site benefits and perks
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