Resident Regional Director, Commercial Cleaning
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Job Description
Resident Regional Director managing operations for MasterCorp in the hospitality sector. Responsible for leadership, client relations, and ensuring financial success across multiple locations.
Responsibilities:
- The Resident Regional Director (RRD) is responsible for the operations of multiple offices or locations within a client contract.
- Provides leadership, motivation, accountability, and development of all MCS associates and ensures the client account is meeting quality standards as well as financial objectives.
- Responsible for identifying sales opportunities through expansion of client and referral business.
- Ensures client accounts are meeting contractual obligations, company policies and procedures are followed, and inspires a positive work culture.
- Lead the client relationship within the approved budget, while providing the client with the maximum value.
- Identify potential expansion of business, generates proposals and closes new business to achieve the financial and sales goals for the assigned area per right client right terms.
- Collaborate with MCS Business Development to review all RFP’s, pricing and service agreements.
- Maintain database (Salesforce) for prospects and new business.
- Attend networking events and participate in trade associations.
- Develop and maintain client relationships to ensure client satisfaction and retention.
- Ensure daily notes from field are reviewed with operations teams.
- Respond promptly and accurately to customers’ emails throughout the day.
- Oversight of payroll to ensure timely and accurate submission.
- Conduct weekly operations meetings and monthly training sessions.
- Partner with Operations team to correct service deficiencies; and, if needed, walk sites with Operations team during and after business hours.
- Develop and implement sustainable action plans as required.
- Perform monthly P&L review with the operations teams.
- Manage and ensure effective communication between facility locations, Office Management, and all corporate departments.
- Develop and implement onboarding schedule for all new hires and account transition.
- Manage performance of operations teams, including evaluating, coaching, developing and disciplining members as needed.
- Effectively use and understand MasterCorp’s scheduling program, MasterMind.
- Review and approve subcontractor invoices to ensure accuracy and set budgets.
- Effectively manage subcontractor agreements to ensure quality and budgets expectations are met.
Requirements:
- Bachelor’s Degree in a field related to this position or equivalent combination of education and work experience.
- Five years of progressive management responsibility in a field directly related to this position with successful multi-site leadership responsibilities.
- Proven ability to communicate clearly and professionally with clients, site staff, and MasterCorp employees by written and verbal means.
- Excellent organizational skills with proven ability to manage multiple tasks and prioritize and delegate as needed.
- Outstanding leadership skills.
- Proficient in Microsoft Office Suite (Word, Excel, etc.).
- Excellent verbal and written communication skills – Bilingual is a plus.
- Work irregular hours including weekends and after hours.
Benefits:
- Competitive Pay at All Levels.
- 401(k) Retirement Plan with Company Matching.
- Paid Vacation and Sick Time.
- Medical, Dental and Vision Benefits.
- Company-Paid Life Insurance and Short-Term Disability.
- Tuition Reimbursement.
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