Retail Software Implementation & Delivery Manager
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Job Description
Retail software delivery manager implementing Onebeat’s inventory planning solutions for Mexican fashion retailers. Leading customer-site projects from discovery through go-live, stabilization, and adoption.
Responsibilities:
- Own day-to-day delivery of retail software implementations from discovery and kickoff through configuration, testing, training, go-live, and stabilization
- Build and manage project plans covering scope, milestones, owners, dependencies, resource needs, and acceptance criteria
- Track progress and hold stakeholders accountable for commitments
- Identify risks, remove blockers, manage scope changes, drive decisions, and escalate issues with recovery plans
- Lead customer and internal project meetings and maintain action and decision tracking
- Support the handoff from Sales to implementation by validating requirements, delivery assumptions, scope, and customer expectations
- Translate customers’ planning, merchandising, allocation, replenishment, and inventory processes into functional requirements, business rules, and acceptance criteria
- Work with Product to validate capabilities, address functional gaps, and align delivery dependencies
- Coordinate technical teams on data mapping, migration, integrations, and validation
- Support functional configuration and validate software outputs against real retail scenarios
- Own readiness for user acceptance testing, training, and go-live
- Drive issue resolution, customer sign-off, post-launch stabilization, and adoption
- Lead on-site implementation activities and work directly with customer teams on milestone readiness
- Maintain project documentation and ensure structured handover to Customer Success and Support
Requirements:
- Strong, proven software implementation and delivery experience, including personally managing complex retail software projects through go-live
- Deep expertise in fashion and apparel retail through merchandise planning, allocation, replenishment, inventory management, or retail technology delivery
- Track record of driving execution across customer, product, and technical teams and recovering at-risk projects
- Strong working knowledge of retail planning and inventory platforms and integrations with merchandising, ERP, and other retail systems
- Understanding of assortment planning, allocation, replenishment, and inventory management, including seasonality, size and color, markdowns, and inventory productivity
- Experience working directly with customers on software requirements, implementation, testing, training, and adoption
- Ability to independently manage delivery as an individual contributor and coordinate multiple workstreams
- Strong project management, analytical, communication, and facilitation skills
- Professional fluency in Spanish and English, written and spoken
- Experience combining in-house retail planning or merchandising with software implementation delivery at a retail technology provider or consulting firm is especially valuable
- Experience supporting omnichannel or multi-brand fashion retail operations is especially valuable
- Familiarity with merchandise financial planning, open-to-buy, and demand forecasting is especially valuable
- Experience with international customers and distributed project teams is especially valuable
Benefits:
- Frequent domestic and international travel
- Home-based work arrangement
- Full-time employment
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