Retention Sales Representative – Call Center
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Job Description
Retention Sales Representative at Vyve Broadband handling inbound customer calls and promoting services. Achieving sales goals while providing excellent customer service in a remote work environment.
Responsibilities:
- Serve as the primary point of contact via telephone with customers
- Handle all call types and save/sell appropriate services to customers
- Achieve daily, weekly, and/or monthly sales and retention goals
- Understand and promote Vyve products and their value to the customer
- Accurately document all customer-related transaction information
- Ensure professional and courteous communication with customers
- Engage in sales and service-related tasks including process improvement and mentoring
Requirements:
- High School Diploma or equivalent, Associate’s Degree preferred
- Minimum 1-year experience in sales, a customer-facing environment, in-person or call center
- Ability to learn quickly and deal with complex technology changes
- Exceptional interpersonal skills and excellent communication (verbal and written) skills
- Excellent computer skills (Windows Operating Systems, Microsoft Office, ISPs, etc)
- Excellent organizational skills and the ability to self-manage your line of business
Benefits:
- Remote work from home position
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