RevOps Applications & Automation Manager
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Job Description
RevOps Apps & Automation Manager overseeing CX Tech stack and driving automation in revenue operations. Collaborating with various teams to optimize workflows and ensure success metrics.
Responsibilities:
- Own the CX Tech stack from end to end, continually identifying areas for tool consolidation, growth, and optimization.
- Ensure our CSMs/Sellers have the most automated and efficient workflows by defining program controls, processes, and governance structures for all systems.
- Leverage AI to streamline and standardize project methodologies and productivity tools across the CX organization to drive continuous improvement.
- Work with stakeholders to determine the best strategy for tool utilization, partnering with Enablement to address targeted areas for improvement.
- Own the success metrics of each tool you own, ensuring maximum ROI and tracking user adoption.
- Collaborate with counterparts in product, product marketing, finance, and marketing to carry out change management for system rollouts and integrations.
- Operate in a proactive and flexible manner, with the ability to lead multiple projects at once and pivot quickly when priorities change.
Requirements:
- 3+ years in a CX Operations, Revenue Operations, Program Management, or similar role; strong preference for experience with project management.
- Experience overseeing a portfolio of related projects and managing high-level dependencies.
- Proficient building working models based on complex data sets.
- Track record of using data to transform business processes.
- Excellent intrapersonal skills; ability to serve as the primary point of contact for executive sponsors and department heads, working well with all levels of employees.
- You can say "no" to a stakeholder in a way that makes them feel heard and supported.
- You see the complex web of dependencies before they become problems.
- Proven track record of managing complex, cross-functional projects impacting Customer Success, Support, or Professional Services teams.
- Must be a self-starter, creative, high energy, and comfortable running an initiative in a start-up paced software company.
Benefits:
- Competitive wages and salaries
- Performance bonus
- Benefits and/or other applicable incentive compensation plans
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