River Cruise Product Development Manager
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Job Description
Product Development Manager creating and launching Trafalgar river cruise itineraries across European waterways. Shaping guest experiences, supplier partnerships and profitable growth for TTC’s travel brands.
Responsibilities:
- Define the strategic framework and product roadmap for Trafalgar River
- Develop and launch river cruise itineraries across the Rhine, Main, Danube, Seine and future destinations
- Manage routing, sailing schedules, shore excursions, inclusions and day-by-day experiences
- Partner with Revenue Management, Yield and Commercial teams on pricing, deployment, load factor strategies and margin optimization
- Identify and secure suitable river cruise partners and shore experience suppliers
- Define and enhance the end-to-end guest experience and service standards
- Coordinate Product, Contracting, Operations, Hospitality, Nautical and Marketing teams
- Conduct competitive analysis and market research
- Develop product narratives, support brand positioning and prepare operational documentation
- Establish quality assurance processes and analyze guest feedback
- Brief Cruise Directors and onboard teams on the product vision
- Drive continuous product improvement
- Launch new itineraries on new vessels in line with the Value Creation plan
- Modify existing itineraries to drive sales and guest satisfaction
- Model costs, assess ROI and drive profitable growth with the finance team
- Support achievement of sales and NPS targets
Requirements:
- Deep knowledge of destinations and waterways, particularly European destinations, including routing, port logistics, and excursion feasibility
- Significant experience in product development or contracting within the cruising industry
- Global cruising industry experience advantageous
- Proven ability to translate brand identity into guest-centered product design
- Excellent collaboration skills across multiple functions and stakeholders
- Exceptional written and verbal communication skills
- Entrepreneurial mindset motivated by building and scaling a new product category
- Strategic thinking and meticulous attention to operational detail
- High proficiency in Excel for costing, itinerary management, and product tracking
- Creative and culturally curious, with a passion for connecting travelers to destinations
- Collaborative and approachable, embodying Trafalgar’s warm and human brand spirit
- Commitment to responsible tourism and TTC’s Make Travel Matter® goal
- International travel required
- Applicants must be based in an EU/EFTA country or the UK
Benefits:
- Home-based work option
- Option to work at one of the TTC offices in the EU, UK or Switzerland
- International travel opportunities/requirement
- Opportunity to work on a brand-new product line
- Collaboration with global and cross-functional teams
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