Sales Engineer
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Job Description
Technical Sales Engineer supporting Tangent’s HDPE TanDeck decking products. Training distributors, solving installation challenges, and connecting field feedback with Engineering.
Responsibilities:
- Serve as the primary technical resource for distributors, dealers, and installers on TanDeck products
- Act as the bridge between the market and Engineering, representing field feedback, performance issues, and customer needs to Engineering, and communicating engineering and product decisions back out to the channel
- Collaborate with distributors, dealers, and installers on install solutions, including substructure recommendations, installation techniques, and material selection for TanDeck decking systems
- Support installers with installation best practices, fastening/fabrication guidance, and jobsite troubleshooting
- Support new product launches by training distributors, dealers, and installers on what changed, why, and how it affects specification or installation
- Investigate and help resolve field performance complaints in coordination with Engineering, Production, and Quality
- Support code compliance and testing documentation, including ICC-ES reports, span tables, and fire ratings, for architects, builders, and code officials
- Develop training documents, manuals, and technical resources to support distributor, dealer, and installer education
- Create and deliver in-person and virtual presentations to train distributor and dealer networks on best practices and product line differences
- Maintain detailed records of customer interactions, technical support requests, and solutions provided
- Gather field and channel feedback and communicate insights to Product, Engineering, and R&D teams to support continuous improvement
- Represent the company at industry trade shows, dealer events, and technical workshops
Requirements:
- Knowledge of plastics, polymers, or construction materials; HDPE experience strongly preferred
- Strong communication and presentation skills, with the ability to simplify technical concepts for diverse audiences
- Experience creating technical documents, training resources, or instructional content
- Willingness to travel to customer sites and industry events (up to 75%)
- Experience in fabrication, machining, or structural design with polymer-based products preferred
- Experience in deck/dock installation preferred
- Familiarity with building code and ICC-ES (or equivalent) testing requirements for decking products preferred
- Familiarity with CAD software and technical drawing review preferred
- Prior background building customer training programs (manuals, videos, presentations) preferred
- Demonstrated ability to work cross-functionally with sales, product development, and manufacturing teams
- Bachelor’s degree in Engineering, Materials Science, Industrial Design, or a related field required (or equivalent technical experience)
- 3+ years of experience in technical sales, applications engineering, or deck/dock contractor/installation work required
- Ability to travel to customer sites, jobsites, and industry events up to 75% of the time, including by air and car
- Ability to work in and around jobsite and installation environments, which may involve exposure to outdoor conditions, tools, and construction materials
- Ability to stand, move, and present for extended periods while conducting on-site training and trade show demonstrations
- Ability to sit for extended periods while working at a computer or traveling
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