Sales Operations Manager
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Job Description
Sales Operations Manager designing Salesforce processes to support global services for Collibra. Collaborating with senior leaders and focusing on capacity planning and reporting.
Responsibilities:
- Serving as the primary Salesforce subject matter expert for the Services organization, owning both front-end (page layouts, fields) and back-end (custom objects, advanced Flows) configuration in order to support scalable, repeatable operations
- Designing and deploying repeatable Salesforce processes tailored for an enterprise SaaS professional services environment in order to improve forecast accuracy, utilization tracking, and project health visibility
- Leading cross-functional projects independently from inception through completion in order to deliver on operational priorities set by senior leadership across Services and Customer Engineering
- Collaborating with BI Analysts to maintain a clean Salesforce data foundation in order to ensure all Services activity is accurately reflected in executive reporting and downstream business intelligence
- Identifying and resolving process bottlenecks across the implementation and consulting lifecycle in order to accelerate project delivery and reduce manual overhead for Services leadership
Requirements:
- 5+ years of operations experience within a SaaS, professional services, or consulting organization
- Hands-on technical experience configuring Salesforce, including Flow Builder, custom object modeling, and advanced reporting
- Experience building and scaling operational workflows for professional services teams
- A bachelor's degree or equivalent related working experience is required
- This position is not eligible for visa sponsorship.
Benefits:
- Competitive total rewards package
- Bonus potential
- Equity for eligible roles
- Flex Fund monthly stipend
- Pension/401k plans
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