Senior Manager, Sales Operations
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Job Description
Senior Manager optimizing Salesforce, enablement, and commercial campaigns for Parexel’s global clinical research business. Driving Inside Sales effectiveness across biotech and pharmaceutical clients.
Responsibilities:
- Design, implement, and continuously improve sales operations processes and Salesforce CRM governance
- Ensure data integrity, pipeline visibility, and adoption across the global Inside Sales organization
- Develop and execute a global sales enablement strategy for Inside Sales and MBD teams
- Lead MBD Inside Sales prospecting, nurture, and re-engagement outreach campaigns using LinkedIn Sales Navigator, Zymewire, Citeline, and Pitchbook
- Partner with Marketing on pre-event, on-site, and post-event activities for corporate events and conferences
- Analyze sales performance data using Power BI and Tableau to support commercial leadership decision-making
- Serve as a primary contact for commercial operations and enablement needs
- Build relationships with Inside Sales, regional, commercial leadership, and marketing teams
- Design and deliver onboarding and ongoing training programs
- Manage and optimize sales enablement platforms such as Highspot and sales engagement automation tools such as Gong Engage
Requirements:
- Bachelor's degree in Business, Life Sciences, Marketing, Communications, or a related field
- Minimum 6-8 years of experience in sales operations, commercial enablement, or business development within a CRO, life sciences, or related professional services environment
- Demonstrated experience designing and implementing sales operations processes and enablement programs
- Proficiency in Salesforce CRM, including pipeline management, reporting, and administration
- Experience with sales enablement platforms such as Highspot
- Familiarity with commercial intelligence platforms including LinkedIn Sales Navigator, Zymewire, Citeline, and Pitchbook
- Proficiency in MS Office/365 including Excel, PowerPoint, and Teams
- Strong project management and organizational skills with the ability to manage multiple priorities simultaneously
- Effective verbal and written communication skills, including the ability to present to senior stakeholders
- Preferred: Master's degree or MBA
- Preferred: Relevant certifications in sales enablement, CRM administration, or project management (e.g., Salesforce Administrator Certification, PMP)
- Preferred: Working knowledge of sales engagement automation tools such as SalesLoft and/or Gong
- Preferred: Prior people management or team leadership experience
- Preferred: Knowledge of the CRO industry and clinical development services landscape
- Preferred: Experience planning and managing industry events and conferences in a commercial context
Benefits:
- Health, Vision & Dental Insurance
- Tuition Reimbursement
- Vacation/Holiday/Sick Time
- Flexible Spending & Health Savings Accounts
- Work/Life Balance
- 401(k) with Company match
- Pet Insurance
- Paid time off
- Life insurance
- Additional benefit offerings in accordance with the terms of applicable plans
- Some roles may be eligible for additional incentives, bonuses, or other compensation programs
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