Sales Operations Coordinator
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Job Description
Sales Operations Coordinator managing enrollment systems, student workflows, billing support, and reporting for CIEE’s nonprofit study-abroad programs. Improving processes across international teams.
Responsibilities:
- Maintain and improve student application and enrollment systems
- Test updates, troubleshoot issues, manage system configurations, and support platform enhancements
- Serve as the primary operational resource for Sales and internal teams on application workflows, system functionality, and process questions
- Coordinate student-lifecycle workflows including applications, enrollment, language testing, travel insurance, scholarship administration, and department initiatives
- Advise Sales and internal teams on process requirements, timelines, and next steps
- Maintain student pre-departure courses and learning content in Canvas
- Support updates, testing, and improvements to online learning resources and enrollment processes
- Develop and maintain SOPs, training materials, user guides, and operational documentation
- Maintain operational data, perform audits, generate reports, and support data integrity across department systems
- Provide operational support for applications, enrollment, billing inquiries, financial statements, student systems, and department platforms
- Collaborate with IT and cross-functional teams to troubleshoot issues and implement improvements
- Communicate process updates, deadlines, and workflow expectations
- Partner with Study Abroad Advisors and other teams to align communications with program requirements and customer expectations
- Analyze workflows, identify operational challenges, test system enhancements, and recommend scalable solutions
- Provide operational support during summer travel weekends and peak program periods
- Perform other duties as assigned
Requirements:
- Bachelor's degree
- Two or more years of professional experience in operations, project coordination, systems administration, customer support, or a related field
- Strong technical aptitude and ability to learn, troubleshoot, and optimize multiple software platforms and systems
- Experience with CRM, application management, learning management, database, or project management systems
- Salesforce and Canvas experience preferred
- Advanced Microsoft Excel skills, including formulas, large datasets, reporting, and data analysis
- Experience with automation or advanced reporting tools preferred
- Excellent organizational skills and attention to detail
- Ability to manage multiple priorities and deadlines
- Process analysis and practical, scalable process improvement experience
- Excellent written and verbal communication skills
- Experience developing SOPs, training materials, and process documentation
- Strong problem-solving, analytical, and critical-thinking skills
- Ability to work independently and exercise sound judgment
- Ability to collaborate effectively with cross-functional and international teams
- Successful completion of background, reference, education, and employment checks as a condition of employment
- Occasional evening, weekend, travel, and annual in-person training responsibilities as needed
Benefits:
- Competitive total rewards package increasing total compensation by up to 25%
- Paid time off and parental leave
- Gym Reimbursement Program
- Employee Assistance Program
- Short-term and long-term disability
- 6 floating Fridays, based on eligibility rules
- CIEE Study Abroad Program discounts
- 403(b) Retirement Plan with employer contribution
- Life, travel, medical, dental, and vision insurance coverage
- Flexible Spending Accounts/Health Savings Accounts for medical and dependent expenses
- Voluntary benefits including identity theft protection, pet insurance, accident, and critical illness coverage
- Annual in-person training and ongoing professional development
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