Deal Desk – Sales Operations Analyst
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Job Description
Deal Desk Analyst managing order processing, approvals, and forecasting for Mirantis cloud infrastructure platforms. Supporting Sales, Finance, Legal, and Partner teams through quote-to-cash operations.
Responsibilities:
- Process and validate orders for subscription, services, and training products across Salesforce, DealHub, and Ironclad
- Resolve order-processing issues with Sales and customers
- Facilitate and coordinate opportunity and deal approvals for accurate pricing, discounting, and product configuration
- Support high-value and strategic opportunities and maintain accurate deal information, stages, and forecasts
- Support quarter-end activities and deal reviews, identify blockers, and drive opportunities through approval and booking
- Ensure Salesforce opportunities are accurately and timely documented
- Maintain Deal Desk documentation, contractual templates, approval processes, and workflows
- Process contract signatures and maintain executed customer agreement records
- Collaborate with Direct Sales, Partner, Finance, and Legal teams on direct and channel transactions
- Support invoicing reconciliation with Finance
- Maintain and develop Salesforce reports and dashboards for pipeline, forecasting, and operational visibility
- Assist with annual audits and provide documentation on Deal Desk processes and controls
- Lead and support process improvement and automation initiatives across Deal Desk and Sales Operations
- Provide training and enablement to Sales on new processes and procedures
Requirements:
- 2+ years of sales operations order processing experience
- Strong analytical skills and effective decision-making ability
- Proficient with Excel, Word, and Gsuite
- Salesforce or CRM system administrator experience a plus
- Strong oral and written communications and presentations skills
- Ability to organize and prioritize, maintain attention to detail, and work under critical time-frames
- Able to support traditional software company end of quarter peak timelines
Benefits:
- Professional development and training
- Attend conferences and working groups
- Company outings, happy hours, hackathons, and tech talks
- Competitive compensation package with a strong benefits plan
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