Sales Operations Analyst
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Job Description
Sales Operations Analyst managing order-to-cash operations for Cisco’s optical-transceiver business. Handling Tier-1 accounts, backlog execution, shipment coordination, pricing, and revenue-integrity workflows.
Responsibilities:
- Receive, review, and process revenue, internal CBM, and RMA orders accurately and efficiently
- Serve as the dedicated Voice of the Customer within Cisco
- Develop understanding of customer operational requirements, business priorities, and project milestones
- Champion customer needs across Supply Chain, Planning, and Product Management
- Manage customer procurement and supply chain engagement, including reschedules, MRP schedules, lead-time verifications, delivery commits/decommits, and expedite/pull-in/push-out requests
- Maintain backlog hygiene and deliver weekly open order reports
- Update customer portals within SLA and resolve credit, tax, pricing, and shipping holds
- Ensure disciplined FIFO scheduling
- Orchestrate end-to-end sales order processing in Oracle in alignment with best practices and SOX compliance
- Liaise with Sales on quoting, allocation queries, order processing, data accuracy, and reporting
- Resolve customer order issues, short-shipment claims, deductions, and approved credits
- Document and continuously improve SOPs and workflows
- Compile audit sample packages for quarterly internal SOX reviews and external substantive testing
- Provide vacation coverage and floating desk support across Sales Operations
- Support quarter-end close through shipment execution, hold resolution, and billing alignment
- Manage and validate quarterly, annual, volume, and contractual price changes
- Adopt AI capabilities in daily routines
- Participate in UAT and system testing to ensure order-management requirements are met
Requirements:
- Bachelor’s Degree in Business, Supply Chain Management, Operations, Finance, or equivalent practical experience
- 5+ years of relevant Inside Sales or Sales Operations experience, preferably in a high-tech hardware, networking, or semiconductor environment
- Considerable experience with order entry, shipments, hold resolution, and backlog management
- Competence in Tier-1 sales order entry systems and processes, especially Oracle
- Strong Excel experience, including VLOOKUP/XLOOKUP, Pivot Tables, SUMIFS, and multi-source file reconciliations
- PC literacy, including Outlook, Word, PowerPoint, Teams/Webex, and similar tools
- Knowledge and experience of logistics, carriers, shipping terms (Incoterms), and export compliance advantageous
- Analytical and detail-oriented, with emphasis on data integrity, accuracy, and revenue recognition compliance
- Excellent verbal and written communication and interpersonal skills across global time zones
- Direct experience collaborating with customer procurement teams, supply chain partners, and B2B vendor portals
- Experience supporting internal SOX controls and external audit sampling workflows preferred
- Ability to work in a flexible, constantly changing environment
- Ability to multitask and follow through on commitments
- Team-oriented and able to work assertively with minimal supervision
- Ability to organize and prioritize work
- Ability to succeed in a fast-paced, ever-changing environment
Benefits:
- Opportunities to grow and build at Cisco
- Collaboration with global teams across Ireland, the US, and APAC/Thailand
- Flexible environment
- Team coverage and floating desk support
- Professional service and support environment
- AI capabilities integrated into daily routines
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