Sales Processing
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Job Description
Sales Processing role at Hewlett Packard Enterprise focusing on handling complex cases for service sales operations. Managing quote preparation process and business reporting within the team.
Responsibilities:
- Point of contact and escalation point from sales team, partners and quoting team on complex and/or problematic cases
- Work among stakeholders of such cases to own, manage and facilitate the solution
- Facilitate the periodic regional quote backlog review calls to show the outstanding request volume and long-aging cases included per region
- Provide periodic business reports including open requests report and others
- Develop and maintain a knowledge base for the internal players of end-to-end maintenance service renewal process
- Deliver trainings according to the knowledge base for relevant audiences
- Ad-hoc reporting and/or research tasks from internal players.
Requirements:
- Bachelor's degree or equivalent work experience
- 5+ years of work experience in service business operations
- Service renewal quoting experience is an advantage
- Knowledge and hands-on experience in CRM systems such as Salesforce and SAP will be an advantage
- Strong attention to detail with demonstrated ability to multitask and coordinate and track problems towards resolution
- Demonstrated operational, analytical and decision-making skills
- Collaborative work experience among internal and external stakeholders
- Team player and quick learner
- Proficiency in data entry and Microsoft Excel
- Strong verbal and written communication skills.
Benefits:
- Health & Wellbeing
- Personal & Professional Development
- Unconditional Inclusion
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