Salesforce Consultant
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Job Description
Salesforce Consultant overseeing the Salesforce platform and collaborating with external vendors for implementation. Ensuring effective support of business objectives and user adoption while maintaining high data quality.
Responsibilities:
- Manage and coordinate day-to-day activities with the external Salesforce implementation vendor.
- Review, validate, and approve business requirements, system designs, and development deliverables.
- Support **User Acceptance Testing (UAT)**, ensure adequate testing coverage, and track issue resolution through to closure.
- Configure and administer Salesforce components, including **objects, fields, workflows, validation rules, and flows**.
- Manage users, profiles, roles, permission sets, and access controls in line with security policies.
- Develop and maintain **dashboards, reports, and analytics** to support business and executive decision-making.
- Ensure seamless integration with **CarPro, Genesys, MuleSoft, and Data Warehouse** platforms.
- Provide training, documentation, and ongoing support to end users to drive adoption and effective usage.
- Enforce Salesforce security standards, data governance policies, and compliance requirements.
- Act as the **primary internal subject matter expert (SME)** for Salesforce operations, enhancements, and best practices.
Requirements:
- Bachelor’s degree in **Information Systems, Computer Science**, or a related field.
- 5+ years of experience in Salesforce implementation, administration, or consulting roles.
- Strong hands-on experience in Salesforce configuration, user management, automation, and reporting.
- Solid understanding of **system integration concepts, APIs, and middleware tools** (e.g., MuleSoft).
- Proven ability to coordinate with vendors and manage complex, multi-stakeholder initiatives.
- Strong analytical, problem-solving, and communication skills.
- Excellent stakeholder management and documentation capabilities.
- Fluent in Arabic and English (spoken and written).
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