SAP Support Consultant, Finance
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Job Description
SAP Support Consultant responsible for maintaining financial processes in SAP and providing efficient customer support. Collaborates with specialists and coordinates solutions to incidents and requests.
Responsibilities:
- Ensure stable and reliable financial processes in SAP
- Resolve incidents sustainably and competently support our customers in day-to-day operations
- Act as the primary contact for our customers for SAP application support with a focus on finance
- Receive, analyze and process support requests and incident reports via the ticketing tool
- Ensure stable, high-quality operational SAP support in customers' daily business
- Analyze incidents, change requests and error messages in financial processes
- Reproduce, analyze and permanently resolve errors on customer systems
- Closely collaborate and coordinate with internal specialists and SAP on more complex issues
- Clearly document solutions, workarounds, known errors and process documentation
- Provide backup support and assist with adjacent SAP modules within the support team
Requirements:
- Degree in (Business) Informatics, Business Administration, Finance or a comparable qualification with strong process understanding
- Several years of experience in the SAP finance area, ideally with a focus on SAP S/4HANA or S/4HANA Cloud
- Strong knowledge of end-to-end financial processes including customizing in the FI, CO and AA modules, as well as related modules such as SD, MM and PP
- Experience in SAP application support and working with ticketing tools
- Analytical, solution-oriented and customer-focused mindset
- Independent, structured and reliable working style
- Team player, resilient and enjoyment of operational support and customer contact
- Very good German and English skills, both written and spoken
Benefits:
- Varied support tasks in SAP S/4HANA and S/4HANA Cloud
- Close collaboration with finance and logistics experts in interdisciplinary teams
- Professional development through individual training and SAP certifications
- Structured work approach with clear processes and modern ticketing support
- Open, informal culture and a supportive team
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