Scaled Customer Success Manager – East
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Job Description
Scaled Customer Success Manager owning customer engagement and outcomes for defined segment at educational SaaS company. Designing and optimizing programs for onboarding, adoption, and renewal processes.
Responsibilities:
- Own scaled engagement and outcomes for a defined segment of customers
- Design, run, and continuously improve digital lifecycle programs
- Provide consultative guidance that helps schools streamline processes
- Own the scaled review motion: prepare pooled reviews demonstrating ROI
Requirements:
- 2-4 years in Customer Success or account management in SaaS
- Strong analytical skills; comfortable interpreting usage data
- Proven success working with tech-touch or low-touch segments
- Interest and aptitude for digital-first engagement
- Comfortable managing a large portfolio using systems and standardized processes
Benefits:
- Health, dental, and vision benefits for you & your family
- 15 Days vacation + 3 Flex Days
- Mental health and wellness support
- Flexible, Hybrid-First Work
- Growth investment: dedicated time and budget for growth
- Recognition that matters: company-wide recognition and celebrating progress
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