Senior Account Executive
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Job Description
Senior Account Executive for New Business in Twilio's Communications Business, responsible for driving Enterprise sales in Asia.
Responsibilities:
- Be responsible for new customer acquisition, while being assigned a quota for net new bookings.
- Work with customers across assigned verticals to understand their business and technical requirements, and match them to the capabilities of Twilio’s Authentication & Security, Marketing & Promotions, Sales & Customer Service solutions.
- Work with teams in Finance, Legal, Deal Desk, and Operations to design mutually beneficial contracts to address customer requirements, while balancing the needs of our business.
- Be passionate about what you do, think outside the box, and use world-class interpersonal and communication skills to present complex contractual, technical, and financial details to prospects in a way that builds confidence and comfort in the proposed solution.
- Balance competing priorities and manage multiple projects and deals at the same time.
- Drive synergy cross functionally with marketing, partners, product, and finance to develop long range territory strategies and sales plans.
- Act as the voice of the customer to Twilio’s product and carrier relations teams.
- Establish yourself as a subject matter expert in the Customer Engagement industry - staying up to date on key industry initiatives and new capabilities - sharing your knowledge with your customers and the wider Twilio go-to-market organization.
- Generate and maintain an accurate pipeline and forecast utilizing our CRM, Salesforce.
Requirements:
- Overall 8+ years experience with at least 5+ years experience in full-cycle Enterprise direct sales within the Enterprise space (G2K), managing or leading quantitative, highly analytical products or solutions for their customers.
- At least 5+ years of experience in full cycle sales directly selling technical Customer Engagement solutions
- Experience outbound prospecting in acquiring new Enterprise accounts in BFSI, Airlines, Retail, and executing strong quarterly planning strategy for territory penetration.
- Proven track record developing strategic relationships within the Enterprise account space, building executive relationships (C-level), driving innovation, growing new pipeline/business development, and developing strategic long-term account plans.
- Technical solutions selling experience working with real customers, listening to them, and solving problems
- Comfortable working with business and highly technical leaders, while influencing their understanding and building supportive partnerships
- Analytical account development strategy based on using data to find opportunities and prove value
- The ability to provide thorough weekly forecasting metrics and communicate them in a succinct manner
- Strong interpersonal and communication skills, with the ability to easily make complex contractual, technical, and financial details sound simple
- Ability to influence and build effective working relationships with all levels of the organization
- Entrepreneurial mindset with appetite to define process and build programs.
- Deep experience in solutioning Enterprise Contact Center use cases with business outcome
- Experience selling to Global 2000 China-to-Global Enterprises
- An understanding of the cloud computing/communications business model and excitement for selling to a technical audience while applying a solutions focused approach to selling.
- A Bachelor’s degree or equivalent experience.
Benefits:
- Competitive pay
- Generous time off
- Ample parental and wellness leave
- Healthcare
- A retirement savings program
- And much more. Offerings vary by location.
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