Senior Account Manager
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Job Description
Senior Account Manager managing large, complex customers in managed care and EAP. Enhancing customer experience through strategic relationship management and service delivery maximization.
Responsibilities:
- Manage the overall customer satisfaction and profitability of many of ComPsych’s largest customers, including managed care accounts
- Retain and grow your book of business by meeting customer satisfaction ratings and identifying upselling opportunities
- Demonstrate a thorough understanding of your customers' business, human capital and benefits concerns
- Appropriately position ComPsych's value proposition with beneficial solutions to meet your customers' needs
- Provide project management, communication strategy development, internal staff training and customer staff training to newly implemented accounts
- Establish a strong relationship with your wholesale business partners and work with those partners on opportunities for product enhancements, marketing strategy and upselling opportunities
- Investigate, track and resolve customer and client concerns
- Manage complex customer issues and escalations, coordinating with cross-functional teams and utilizing independent judgement to determine solutions that balance customer needs and internal considerations
- Identify and advance process improvements, knowledge sharing, and operational efficiencies to enhance overall service delivery
- Prepare utilization, related analyses and trend reports to evaluate and proactively recommend process improvements
- Establish and build strong working relationships with ComPsych’s business leaders and team members
- Perform other duties as assigned
Requirements:
- Bachelor’s degree required
- 3+ years’ experience providing strategic account management to large, complex accounts required
- 2+ years of account management experience in insurance, benefits, healthcare or human resources-related services required
- Proven track record of successfully selling additional service lines to current customers
- Project management, critical thinking skills and strong attention to detail required
- Stable work history required
- Computer literacy in Microsoft Office Suite required; CRM experience a plus
- Travel as necessary to meet with new and existing customers (approximate travel required is 25%)
- Self-starter with ability to multi-task and work autonomously
- Effective interpersonal and communication skills
Benefits:
- Full benefits package, including Paid Time Off (PTO)
- medical, dental, vision
- 401(k) with match
- robust EAP
- wellness program
- and much more
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