Senior Casualty Manager, Commercial Claims
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Job Description
Sr. Casualty Manager managing commercial claims at Mobilitas. Developing strategic plans and supervising the Commercial Claims Casualty Unit.
Responsibilities:
- Participate in the development of strategic plans and develop and implement tactical plans for the Commercial Claims Casualty Unit
- Develop and monitor the application and implementation of operating systems, including policies and procedures, workflow and performance standards
- Responsible for the development and direction of supervisors in the Commercial Claims Casualty Unit
- Manage and direct activities and staff to meet or exceed service, quality, expense, and indemnity targets for commercial claims
- Responsible for meeting all phone KPI service level measures
- Assists in developing and overseeing the operational and budgetary plans of the commercial claims unit
- Plans and monitors staffing requirements, work schedules and service objectives in accordance with business goals
- Directs continuous process improvement efforts with focus on customer service and claims handling for the injury unit
Requirements:
- 5+ years supervisory / management experience with expertise in complex casualty and litigation claims
- BA/BS in business, insurance or related area, or equivalent combination of education and experience
- Thorough knowledge of applicable regulations and ability to implement and insure compliance with various insurance policies and claim procedures
- Working knowledge of changes and developments in the insurance industry
- Strong strategic mindset, effective critical thinking and organizational skills
- Ability to direct and manage department activities and assess goals for individuals and department
- Ability to lead, coach, mentor, evaluate, motivate and provide training, guidance and constructive feedback
- Thorough understanding of the legal process associated with the handling of civil litigation related to insurance claims (multiple states)
- Comprehensive understanding of all lines of coverage, complex liability and damages issues.
- Licensing in multiple states may be required.
Benefits:
- total compensation package
- performance bonus
- 401(k) with a company match
- flexible working location
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