Senior Channel Programs & Operations Manager
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Job Description
Senior Channel Programs & Operations Manager focusing on distributor partner programs at Akamai. Leading initiatives in program scalability, partner enablement, and operational efficiency.
Responsibilities:
- Managing and improve existing Distributor partner programs, ensuring alignment with business goals and partner needs.
- Leading new initiatives from inception to execution, driving operational improvements and process efficiencies.
- Collaborating closely with strategic Distributors to gather requirements, design processes, and implement scalable, streamlined renewal and program initiatives effectively.
- Implementing partner enablement strategies, ensuring Distributors and Resellers possess essential training, resources, and tools to effectively sell and deliver Akamai solutions.
- Collaborating with internal stakeholders, including Partner Account Executives and leadership, to align program strategy with business priorities.
- Working cross-functionally to define program scope, success metrics, and execution plans.
- Tracking and analyze Distributor GTM performance across key metrics and KPIs, providing data-driven insights and recommendations for continuous improvement.
- Delivering partner-focused assistance as required to address and resolve partners' issues, questions, and concerns promptly and effectively.
Requirements:
- 8+ years of experience in program management, channel operations, partner programs, or partner enablement, ideally within the technology or cybersecurity industry.
- Have a Bachelor's Degree or High School Diploma or equivalent professional background.
- Demonstrate experience supporting distributor or two-tier partner models to effectively contribute to organizational goals and collaborative partnerships.
- Be detail-oriented and analytical, with the ability to use both qualitative and quantitative insights to solve complex business challenges.
- Have communication and stakeholder management skills, with the ability to influence decisions and drive results in a matrixed environment.
- Excel in a dynamic environment, managing shifting priorities effectively while adapting to changing business requirements and objectives.
- Be comfortable working in an international environment, engaging with stakeholders across regions and time zones.
- Be well versed in Salesforce, Partner Portals, and Metrics/KPI dashboards
Benefits:
- Your health
- Your finances
- Your family
- Your time at work
- Your time pursuing other endeavors
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