Senior Client Services Manager
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Manager of Client Services leading pharmaceutical campaigns for Impiricus. Ensuring strategic alignment and execution, driving client relationships, and internal communication.
Responsibilities:
- Lead ongoing client and agency relationships at the campaign level, providing strategic guidance, proactive communication, and solutions-oriented problem solving with support from your Director.
- Guide client calls, ensure alignment on scope and timelines, and provide written recaps that reinforce accountability and forward progress.
- Displays understanding and ownership of MLR submission and approvals process.
- Ensure all client-facing requirements and approvals are tracked and progressing toward launch, initiating status meetings and follow-ups to maintain alignment and on-time delivery.
- Ensure constant, clear communication with internal teams to relay client status updates and relevant aspects of campaign launches
- Draft client facing materials including kick-off decks, status documents etc., working with the Coordinator and Director to get all materials ready for client
- Track campaign progress on internal project management software, ensuring all necessary tasks are completed / being assigned correctly
- Work with the Director and Sales lead to track client KPIs and end of campaign metrics
- Identify opportunities for account growth and collaborate with Director and Sales lead on renewals, upsells and incremental service.
Requirements:
- 4+ year’s experience in Pharmaceutical Marketing at an agency or similar
- History of independently managing and crafting complex campaigns across multiple stakeholders in the pharmaceutical industry
- Demonstrated ability to translate client goals into actionable campaign plans
- Strong project management skills
- Extreme attention to detail
- Ability to work in a fast paced, tight deadline environment, an organized and autonomous worker
- Travel as much as 1x per quarter for team meetings
Benefits:
- Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge
- HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)
- Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance
- Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way
- Parental Leave: 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months)
- Your Work, Your Way: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.
- Home Office Setup: We’ll ship you the gear you need to create a comfortable workspace at home.
- 401(k): Save for your future with tax advantages (and company match!)
Similar Jobs
Junior/Mid Client Service
Client Services role managing client strategies and relationships at a hospitality-focused growth agency. Collaborate on projects and support client success across the resort/restaurant sector.
National Client Services Representative
Sales Support, Client Service Representative for Walker Advertising. Handling client onboarding and technical support to ensure satisfaction and engagement.
Client Service Representative
Client Service Representative promoting COMPASS products while developing client relationships in LATAM. Requires strong communication skills and the ability to meet sales targets.
Client Service Representative
Client Service Representative promoting and selling COMPASS products. Responsible for developing client relationships and addressing inquiries in LATAM.
Client Service Representative
Client Service Representative promoting COMPASS products and nurturing client relationships in LATAM. Managing inquiries and providing support through calls and emails in a remote setting.
Client Services Representative
Client Services Representative managing waste and byproducts for commercial and industrial clients. Responsible for service requests, coordinating with vendors, and troubleshooting issues.
Client Services Coordinator
Client Services Coordinator providing essential support to the Account Management team. Assists with scheduling, candidate communications, and managing administrative tasks in a remote role.
Client Services Manager
Account Manager managing client relationships and driving business growth for FyerX marketing agency. Collaborating with teams, tracking performance metrics, and addressing client needs in a remote setup.
Senior Client Service Specialist, Commercial Risk
Sr. Client Service Specialist providing risk management solutions for clients at The Baldwin Group. Analyzing complex data to create effective insurance and risk management strategies.
Client Service Associate
Centralized Client Service Associate providing specialized administrative support to Investment Advisors. Facilitating client interactions and documentation preparation in investment advice teams at TD Wealth.
Client Support Associate
Client Support Associate working remotely to assist legal clients and users with software issues. Providing technical support and maintaining customer satisfaction through effective communication and attention to detail.
Head of Client Services
Head of Client Services at NeoReach overseeing client relationships and campaign execution. Leading a high-performance team in influencer marketing to drive strategic partnerships and operational excellence.
Senior Director – Mortgage Client Services
Lead Capital Markets for Mortgage and Capital Markets team at FICO. Partner with mortgage servicers to grow and serve customers across the mortgage industry.
Client Relations Representative
Remote Client Relations Representative providing customer service and maintaining client relationships for Blyss Journeys. Managing service coordination and ensuring an exceptional customer experience.
Client Support Advisor
Remote Client Support Advisor responsible for assisting clients throughout the coordination process. Communicating preferences, organizing service details, and maintaining accurate records.
Client Services Manager
Client Services Manager responsible for enhancing customer relationships and driving product adoption at a global supply chain solution provider. Seeking to maximize customer value through strategic engagement.
Client Support Coordinator
Remote Client Support Coordinator providing organized, responsive support to clients throughout their experience. No previous industry experience required, with training and guidance provided.
Client Services Assistant
Remote Client Services Assistant supporting customers by answering questions and organizing requests. Providing training and ongoing support to succeed in a remote environment.
Client Services Associate
Client Services Associate role for a remote position assisting with client coordination and service management tasks. Reliable, proactive individuals will thrive in a flexible, digital setting.
VP, Client Services, AV
VP, Client Services ensuring exceptional delivery and growth for a BPO company. Leading partnerships with high-profile clients in AV/mobility industry to exceed expectations.