Senior Client Solutions Manager
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Job Description
Senior Client Solutions Manager owning relationships with brand-protection clients at RWS. Leading QBRs, reporting, renewals, growth conversations, and enforcement coordination.
Responsibilities:
- Own 10-15 client relationships end to end as the primary day-to-day contact
- Lead reporting, Quarterly Business Reviews (QBRs), and renewal and growth conversations
- Coordinate monitoring and enforcement activity with the Client Solutions Manager and Enforcement Specialist on account teams
- Maintain client health, identify expansion opportunities, and escalate risks early
- Mentor Client Solutions Managers across the team
- Provide coverage aligned to North American clients and time zones
Requirements:
- Several years in client or account management, ideally in brand protection, IP, or SaaS
- Excellent communication and relationship-management skills
- Confidence leading client-facing QBRs and working with reporting and data
- Ability to manage a portfolio of clients independently
- Right to work in the United States
Benefits:
- Equal employment opportunity
- Inclusive, diverse work environment
- Opportunities for employees to grow as individuals and excel in their careers
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