Senior Client Success Manager
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Job Description
Senior Client Success Manager leading a team of Account Managers at Infinity Business Services. Ensuring client satisfaction and operational excellence in a remote position.
Responsibilities:
- Lead, mentor, and oversee a team of 3–4 Account Managers handling multiple client portfolios.
- Oversee all client communications to ensure consistency and professionalism.
- Monitor key performance indicators such as retention rate and SLA adherence.
- Work closely with Operations, HR, and Technical teams to ensure smooth execution of processes.
Requirements:
- Bachelor’s degree (Master’s preferred) in Business Administration, Marketing, or related field.
- 3–4 years of experience leading Account Managers or Client Success teams.
- Strong communication, analytical, and decision-making skills.
- Proficiency in CRM and project management tools (Zoho, Asana, Slack, Google Workspace).
Benefits:
- Health insurance
- Flexible work arrangements
- Paid time off
- Professional development opportunities
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