Senior Customer Education Manager, Enterprise
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Customer Education Manager building custom enterprise education programs for AlphaSense’s AI-powered market-intelligence platform. Advising strategic accounts on deployment, adoption, APIs, change management, and ROI.
Responsibilities:
- Serve as a key member of enterprise account implementations, partnering with Customer Success, Implementation, Lifecycle Marketing and Revenue teams
- Build and deliver custom and private education programs hands-on for enterprise accounts
- Advise clients on deployment strategy and effective AlphaSense rollout, including API-based usage and change management
- Define engagement scoping criteria, success requirements, and completion conditions
- Establish repeatable patterns for involving education in account engagements
- Propose, own, and refine program success metrics
- Identify accounts with low platform usage but meaningful API/technical footprint and design education approaches to grow usage and integration depth
- Partner with the broader Customer Education team on reusable enterprise templates and source-of-truth content
- Travel occasionally to support top accounts and key kickoffs
Requirements:
- 8-12 years of experience in customer education, professional services, implementation consulting, or a related enterprise-facing function, ideally at a B2B SaaS company
- Comfortable with technical concepts, including APIs, and able to translate them into practical guidance without building integrations
- Experience working cross-functionally with Customer Success, Implementation, and Revenue/Sales teams inside live account engagements
- Change management skills for building new habits and workflows with account teams
- Consultative communication skills for advising enterprise clients on deployment strategy and commercial impact
- Ability to define boundaries around engagement scope
- Data-driven ability to design attribution models and prove ROI
- Self-starter comfortable building programs from ambiguity and defining success metrics
Benefits:
- Performance-based bonus
- Equity
- Generous benefits program
- Occasional travel to support top accounts and key kickoffs
Similar Jobs
Senior Manager
P&C insurance SME shaping EXL's AI agentic solutions and go-to-market strategy. Translating insurance expertise into prototypes, collateral, and account-manager enablement.
Senior Manager, Supply Planning
Senior Manager planning clinical supplies for Iovance’s TIL cancer therapies. Managing forecasts, packaging, distribution, and trial supply strategy.
Junior Customer Manager
Junior Customer Manager supporting housing and real-estate clients for PROMOS consult. Coordinating inquiries, proposals, and contract solutions across customer-facing teams.
Senior Manager, DC Safety
Senior Manager leading safety strategy, compliance, and risk reduction across Alo’s distribution center network. Coaching safety leaders and supporting onsite operations during growth and change.
Business Line Manager – Mobile Crushers and Screens
Business Line Manager leading Sandvik’s North American mobile crushing and screening sales. Driving equipment, aftermarket, distributor and customer growth across the U.S. and Canada.
Contract Negotiation Manager
CVS Health contract manager negotiating provider agreements, resolving disputes, and managing provider network performance. Supporting healthcare network quality, accessibility, compliance, and financial goals.
Service Area Manager
Service Area Manager leading heavy-duty truck service branches for FleetPride, the U.S.’s largest aftermarket distributor of truck and trailer parts. Driving operational performance, staffing, training, and regional growth.
Post-Merger Integration Manager
Post-merger integration manager leading acquisition integrations for Yopeso, a software product company. Coordinating global teams, workstreams, risks, and organizational change from pre-close through stabilization.
Senior Proposals Manager
Senior Proposals Manager leading clinical trial budgets, bids, and pricing strategies for Quanticate, a global data-focused CRO. Improving proposal processes and supporting pharmaceutical and biotech clients.
Contracts Manager
Contracts Manager leading strategic, high-complexity defense and intelligence contracts for SAIC. Managing negotiations, compliance, risks, and a contracts team supporting Air Force programs.
Franchise District Manager
Franchise district manager overseeing TA Petro’s franchise travel centers across the Eastern USA. Supporting site profitability, compliance, customer experience and franchise growth.
Strategic Accounts Manager
Strategic Accounts Manager leading national insurance agency partnerships, P&L, and multi-year growth. Driving digital integration, profitability, retention, and executive relationships for Mercury Insurance.
Site Manager
Site Manager leading field operations, safety, schedules, subcontractors, and closeout for Gray Construction’s large industrial projects. Travel required to project sites across the United States.
IFRS Manager
IFRS Manager owning consolidated reporting and complex IFRS methodology for Kiss My Apps’ global B2C platform businesses. Coordinating audits and improving financial reporting processes.
Field Reimbursement Manager – Neuroscience
Field Reimbursement Manager educating healthcare providers and resolving reimbursement barriers for Johnson & Johnson Neuroscience therapies. Managing access across the Raleigh territory and surrounding accounts.
Field Reimbursement Manager – Neuroscience
Field Reimbursement Manager educating California healthcare providers on reimbursement and patient access. Supporting J&J Neuroscience therapies across San Francisco, San Jose, Fresno, and Sacramento territories.
Field Reimbursement Manager – Neuroscience
Field Reimbursement Manager educating providers and resolving reimbursement barriers for Johnson & Johnson neuroscience therapies. Managing patient access across Minneapolis, Milwaukee, Des Moines, and Fargo.
Field Reimbursement Manager – Neuroscience
Field Reimbursement Manager educating Florida healthcare providers on reimbursement and access. Resolving coverage barriers for J&J neuroscience patients across the Tampa territory.
Field Reimbursement Manager – Neuroscience
Field Reimbursement Manager helping healthcare providers overcome reimbursement barriers for Johnson & Johnson neuroscience therapies. Managing Philadelphia territory relationships, education, access support, and payer issues.
Auction Manager
Auction Manager owning seller relationships and guiding enthusiast-car listings from submission to sale. Supporting Cars & Bids’ growing online marketplace through consultative sales and high-touch service.