Strategic Accounts Manager
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Job Description
Strategic Accounts Manager leading national insurance agency partnerships, P&L, and multi-year growth. Driving digital integration, profitability, retention, and executive relationships for Mercury Insurance.
Responsibilities:
- Lead enterprise-level growth with national carrier agency relationships and national strategic accounts, including digital agencies, carrier agencies, brokers, and jumbo agencies
- Execute the end-to-end partnership lifecycle from onboarding through annual business planning and objective setting
- Drive multi-year portfolio expansion, profitability, retention, and best-in-class agent experience
- Participate in cross-functional execution with API integration, Funnel Optimization, Underwriting, Product, Marketing, and Experience teams
- Own the end-to-end lifecycle for national carrier agency relationships and national digital agencies
- Lead cross-functional initiatives that remove friction, improve quoting and placement throughput, and strengthen Mercury’s value proposition
- Serve as the point of partnership escalation for assigned strategic accounts
- Steward brand, compliance, and long-term partnership health
- Execute multi-year growth plans with targets for premium, product mix, retention, and profitability
- Own the P&L of managed accounts within the assigned territory
- Lead negotiations with multi-million/billion dollar organizations and C-suite stakeholders
- Establish quarterly business reviews with partner executives and align on goals, leading indicators, and mitigation plans
- Improve speed-to-bind, discount and packaging visibility, and underwriting responsiveness
- Drive adoption of digital integrations and prioritized programs to increase partner throughput
- Collaborate with Product, Underwriting, and Pricing to improve Mercury’s competitive position
- Provide market feedback to inform roadmap and segmentation strategies
- Review territory forecasts and prospect pipeline health
- Define leading indicators such as quote volume, hit ratio, bundle rate, and premium per policy
- Implement remediation plans and establish national account governance
- Ensure adherence to policies, contractual obligations, and regulatory requirements
- Uphold reporting accuracy and auditable processes
- Model and reinforce Mercury’s Core Values
Requirements:
- Bachelor’s Degree required
- Completion of CPCU, CIC, or advanced degree preferred
- 7+ years in P&C insurance distribution, carrier strategic accounts, or enterprise channel leadership with measurable growth and profitability outcomes, or equivalent experience
- Proven success leading executive relationships with national brokers, top independents, and digital distributors
- Experience leading complex cross-functional initiatives
- Strong command of sales economics and levers, including segmentation, product mix, underwriting responsiveness, incentives, and account management
- Exceptional communication, influence without authority, and change leadership skills
- Executive presence to lead negotiations with multi-million/billion dollar organizations and expertise in complex C-suite conversations
- Analytical skill set and capabilities to drive growth and profit opportunities with strategic accounts
- Executive communication, collaboration, and influencing skills
- Understanding of digital integration
- Ability to comply with Mercury policies, contractual obligations, and regulatory requirements
- Ability to work from anywhere in the United States for most positions
- Travel approximately 25–45% to partner locations, events, and internal hubs
Benefits:
- Competitive compensation
- Flexibility to work from anywhere in the United States for most positions
- Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401 (k) retirement savings plan with company match
- Engaging work environment
- Promotional opportunities
- Education assistance
- Professional and personal development opportunities
- Company recognition program
- Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
- Competitive salary
- Bonus potential
- An in-person interview may be required during the hiring process
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