Senior Customer Success Associate
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Job Description
Senior Customer Success Associate for LogicGate managing health of SMB customers through tech solutions. Focused on proactive support and customer engagement in a remote capacity.
Responsibilities:
- Manage a high volume of SMB customers through one-to-many communication and tech-touch workflows
- Proactively monitor customer health scores in Planhat and provide targeted guidance when needed
- Act as the first line of defense for incoming customer inquiries via Zendesk
- Manage the end-to-end renewal process for your portfolio
- Act as a Risk Cloud expert, helping customers navigate the platform
- Collaborate with Sales and Support teams as needed
Requirements:
- 2+ Years Experience in Customer Support, Customer Success, Sales Development, or Account Management roles
- Tech Savvy, with previous experience in Planhat, Zendesk, or Salesforce being a plus
- Exceptional Multi-tasking abilities
- Commercial Mindset for discussing contracts and renewals
- Clear Communicator with ability to explain complex GRC concepts
Benefits:
- Competitive salary and variable compensation plans
- Equity options
- Flexible health and wellness benefits
- Generous PTO
- Annual Company Holidays
- Health Days
- Summer Fridays
- Access to LinkedIn Learning
- Regular People Leader training
- Internal Mentorship Program
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