Senior Director, Client Services
Employment Information
Report this job
Job expired or something wrong with this job?
Job Description
Senior Director of Client Services managing pharmaceutical campaigns for Impiricus. Leading a team to drive client growth, engagement, and satisfaction while enhancing patient access to treatments.
Responsibilities:
- Own a portfolio of pharmaceutical accounts with responsibility for retention, expansion, and overall account health
- Develop and execute annual account growth plans aligned to client brand and portfolio strategies
- Work with your Client Success Managers and Business Development partners to identify and close upsell/cross-sell opportunities in partnership with Sales, contributing to revenue growth targets
- Lead quarterly business reviews (QBRs) to both internal stakeholders and external partners to clearly present campaign metrics and demonstrate measurable ROI
- Collaborate with client to understand the brands strategic imperatives and business objectives, ensuring campaigns are strategic and set up for success
- Cultivate strong client relationships acting as a trusted advisor in the space
- Displays understanding and ownership of full MLR submission and approvals process, acting as the expert in content guardrails and functionality of the platform
- Collaborate with client stakeholders and extended teams for project execution
- Manage and mentor a team of Client Services Managers and Coordinators, fostering a high-performance, solutions-oriented team culture
- Lead collaboration across Sales, Operations, Product, Data, and Medical teams to deliver integrated solutions
- Contribute to department-level strategic initiatives and best practices, including working with Product team on internal roadmap priorities based on client feedback and market opportunity
- Escalate and resolve risks proactively to protect revenue and client satisfaction
Requirements:
- Bachelor’s degree in a relevant field
- 5-7 year’s experience in Pharmaceutical Marketing at an agency or similar
- History of working with clients to craft campaigns in the HCP space (open to experience in DTC) to meet client goals and deliver on time
- Experience leading and developing high-performing teams
- Proven history of building strategic client relationships, preferably with brand managers at pharmaceutical companies / agencies
- Exceptional presentation skills and the ability to think quickly and problem solve
- Ability to work in a fast paced, tight deadline environment, an organized and autonomous worker
- Proven ability to drive revenue growth through consultative selling and strategic expansion
- Travel as much as 1x per quarter for team meetings
Benefits:
- Healthcare: Medical, dental, and vision coverage for you and your dependents + on-demand healthcare concierge
- HSA, FSA & DCFSA: Pre-tax savings options for healthcare and dependent care, with monthly employer contributions to HSA (if enrolled in a high-deductible plan)
- Coverage & Protection: 100% paid short- and long-term disability, plus life and AD&D insurance
- Flexible Time Off: Take the time you need with a flexible vacation policy — recharge your batteries your way
- Parental Leave: 12 weeks of paid leave to spend time with your newborn, adopted, or foster child (available after 6 months)
- Your Work, Your Way: If you’re close to an office, we encourage spending some time in-person to collaborate and connect. If not, remote is always an option.
- Home Office Setup: We’ll ship you the gear you need to create a comfortable workspace at home.
- 401(k): Save for your future with tax advantages (and company match!)
Similar Jobs
Junior/Mid Client Service
Client Services role managing client strategies and relationships at a hospitality-focused growth agency. Collaborate on projects and support client success across the resort/restaurant sector.
National Client Services Representative
Sales Support, Client Service Representative for Walker Advertising. Handling client onboarding and technical support to ensure satisfaction and engagement.
Client Service Representative
Client Service Representative promoting COMPASS products while developing client relationships in LATAM. Requires strong communication skills and the ability to meet sales targets.
Client Service Representative
Client Service Representative promoting and selling COMPASS products. Responsible for developing client relationships and addressing inquiries in LATAM.
Client Service Representative
Client Service Representative promoting COMPASS products and nurturing client relationships in LATAM. Managing inquiries and providing support through calls and emails in a remote setting.
Client Services Representative
Client Services Representative managing waste and byproducts for commercial and industrial clients. Responsible for service requests, coordinating with vendors, and troubleshooting issues.
Client Services Coordinator
Client Services Coordinator providing essential support to the Account Management team. Assists with scheduling, candidate communications, and managing administrative tasks in a remote role.
Client Services Manager
Account Manager managing client relationships and driving business growth for FyerX marketing agency. Collaborating with teams, tracking performance metrics, and addressing client needs in a remote setup.
Senior Client Service Specialist, Commercial Risk
Sr. Client Service Specialist providing risk management solutions for clients at The Baldwin Group. Analyzing complex data to create effective insurance and risk management strategies.
Client Service Associate
Centralized Client Service Associate providing specialized administrative support to Investment Advisors. Facilitating client interactions and documentation preparation in investment advice teams at TD Wealth.
Client Support Associate
Client Support Associate working remotely to assist legal clients and users with software issues. Providing technical support and maintaining customer satisfaction through effective communication and attention to detail.
Head of Client Services
Head of Client Services at NeoReach overseeing client relationships and campaign execution. Leading a high-performance team in influencer marketing to drive strategic partnerships and operational excellence.
Senior Director – Mortgage Client Services
Lead Capital Markets for Mortgage and Capital Markets team at FICO. Partner with mortgage servicers to grow and serve customers across the mortgage industry.
Client Relations Representative
Remote Client Relations Representative providing customer service and maintaining client relationships for Blyss Journeys. Managing service coordination and ensuring an exceptional customer experience.
Client Support Advisor
Remote Client Support Advisor responsible for assisting clients throughout the coordination process. Communicating preferences, organizing service details, and maintaining accurate records.
Client Services Manager
Client Services Manager responsible for enhancing customer relationships and driving product adoption at a global supply chain solution provider. Seeking to maximize customer value through strategic engagement.
Client Support Coordinator
Remote Client Support Coordinator providing organized, responsive support to clients throughout their experience. No previous industry experience required, with training and guidance provided.
Client Services Assistant
Remote Client Services Assistant supporting customers by answering questions and organizing requests. Providing training and ongoing support to succeed in a remote environment.
Client Services Associate
Client Services Associate role for a remote position assisting with client coordination and service management tasks. Reliable, proactive individuals will thrive in a flexible, digital setting.
VP, Client Services, AV
VP, Client Services ensuring exceptional delivery and growth for a BPO company. Leading partnerships with high-profile clients in AV/mobility industry to exceed expectations.