Senior Director, D&T Operations Support
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Job Description
Senior Director of D&T Operations Support leading global operations support in clinical and safety systems. Overseeing support, reliability, and collaboration with cross-functional teams in biopharmaceutical.
Responsibilities:
- Lead global second and third-line support operations across Parexel’s clinical and safety systems.
- Oversee break/fix, root-cause analysis, system maintenance, reliability, and operational readiness activities.
- Manage global L2/L3 teams responsible for clinical and safety platforms; establish SLAs, escalation models, and operational KPIs.
- Lead investigation, triage, resolution, and prevention of system incidents impacting clinical and safety operations.
- Oversee patching, upgrades, performance tuning, capacity planning, and lifecycle management.
- Partner with product teams, engineering, QA, vendors, and business units to ensure operational continuity.
- Ensure adherence to GxP, validation standards, audit readiness, and documentation.
- Implement automation, monitoring, proactive issue detection, and process optimization.
Requirements:
- Bachelor’s degree required; advanced degree preferred or equivalent senior level leadership and relevant L2-3 Support leads global
- Strong leadership and communication skills.
- Deep expertise in application operations, incident management, and regulated systems.
- Ability to manage global teams in high-pressure environments
- Advanced level senior director experience supporting enterprise applications; if you have experience in the life sciences this would be preferred.
- Proven history of leading international L2 & L3 support and system maintenance teams with a global environment.
- Deep understanding of clinical and safety system workflows from an IT prospective.
- Strong previous experience of partnering with cross-functional teams including product teams, engineering, QA, external vendors, and business units to ensure operational continuity.
Benefits:
- Competitive base salary
- Bonus
- Company car or car allowance
- Holiday
- Other leading benefits you would expect with a top company in the CRO Industry
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