Senior Director, Digital Product Operations
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Job Description
Strategic leader driving operational excellence in College Board’s digital product organization. Define vision, lead teams, and implement frameworks for successful product operations.
Responsibilities:
- Define and Lead the Product Operations Vision and Strategy (20%)
- Establish the vision, structure, and success measures for the Product Operations function, ensuring it enables College Board’s Digital Product organization to deliver with clarity, alignment, and measurable impact.
- Build and manage a small, high-performing team responsible for executing Product Operations practices, providing mentorship, direction, and clear priorities.
- Develop and evolve the operating model that connects product strategy to execution, clarifying how planning, delivery, and measurement work together to drive business and mission outcomes.
- Drive Data-Informed Planning and Continuous Improvement (20%)
- Ensure that data and insights are embedded throughout the product lifecycle, supporting evidence-based decision-making and continuous improvement.
- Partner with Product leaders to define key product and operational performance indicators used across all product teams.
- Oversee the integration of these metrics into planning, roadmapping, and retrospectives, enabling teams to measure outcomes, not just outputs.
- Champion the use of dashboards, analytics, and feedback loops to improve visibility, drive accountability, and inform prioritization.
- Optimize Product Planning, Processes, and Tools (20%)
- Lead the evolution of product planning and delivery frameworks that enable clarity, coordination, and scalability across 15+ product teams.
- Define and implement best practices for how teams manage and communicate cross-team dependencies during quarterly and annual planning.
- Oversee governance and optimization of core tools such as Productboard, Jira, and Confluence, ensuring consistency, accuracy, and effective collaboration.
- Drive Go-to-Market Alignment and Organizational Readiness (20%)
- Serve as the strategic bridge between Product and go-to-market teams, ensuring launches, updates, and feature rollouts are coordinated, communicated, and supported across the organization.
- Lead and Manage the Product Operations Team (20%)
- Lead a team of Product Operations professionals responsible for enabling effective product planning, governance, tooling, and cross-functional alignment across the Digital Product organization.
Requirements:
- 10+ years of experience in product operations, with a strong focus on leading complex environments within digital product or SaaS organizations.
- At least 2+ years of people leadership experience, with a demonstrated ability to lead and manage teams effectively in large-scale SaaS environments.
- Demonstrated success designing and scaling product planning, governance, and delivery frameworks that drive operational excellence and cross-team alignment.
- Experience leading or partnering on data and metrics integration within product organizations, using insights, dashboards, and analytics to improve performance and decision-making.
- Deep knowledge of product lifecycle tools such as Jira, Productboard, and Confluence, and experience establishing governance and best practices for their use.
- The ability to travel 5-7 times a year to College Board offices or on behalf of College Board business.
Benefits:
- Annual bonuses and opportunities for merit-based raises and promotions
- A mission-driven workplace where your impact matters
- A team that invests in your development and success
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