Senior Director – Employee Experience
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Job Description
Senior Director or VP of Employee Success at Brightline leading people operations, employee experience, and total rewards functions in a high-growth environment.
Responsibilities:
- Build, mentor, and develop a high-performing employee success team
- Serve as a strategic advisor to the CPO and executive team on all matters related to employee experience and organizational health
- Drive culture initiatives and employee engagement programs that reinforce company values
- Lead change management efforts for organizational transformations and scaling challenges
- Establish KPIs and dashboards to measure success across all employee success work streams
- Lead and develop a team of People Business Partners who serve as strategic advisors to business leaders across the organization
- Partner with executives and managers to diagnose organizational challenges, drive leadership effectiveness, and enable team performance
- Design and implement talent strategies including succession planning, organizational design, and workforce planning
- Coach leaders through complex employee relations situations, performance management, and organizational change
- Drive alignment between business strategy and people initiatives, translating business needs into actionable people programs
- Own end-to-end employee lifecycle operations including onboarding, offboarding, HRIS administration, and employee data management
- Build and scale operational processes that are efficient, compliant, and create exceptional employee experiences
- Implement and optimize people systems and technology to support growing headcount and operational needs
- Establish metrics and analytics to measure operational efficiency, employee experience, and identify areas for improvement
- Lead leave administration, accommodations, and employee services programs
- Develop and oversee comprehensive total rewards strategy including compensation philosophy, equity programs, benefits, and recognition
- Lead annual compensation planning cycles including merit, equity refreshes, and market adjustments
- Support Total Rewards team members with market benchmarking and competitive analysis to ensure our rewards programs attract and retain top talent
- Design and manage benefits programs that support employee wellbeing and align with company values
- Partner with Finance on headcount planning, budget management, and ROI analysis of people programs
- Ensure pay equity and conduct regular compensation audits
- Collaborate closely with TA leadership to ensure seamless handoffs from offer acceptance through onboarding
- Provide workforce planning insights to inform recruiting strategy and hiring priorities
- Support employer branding and candidate experience initiatives that reflect employee experience reality
- Partner on new hire onboarding programs that accelerate time-to-productivity
- Share market intelligence and compensation data to support competitive offer strategies
Requirements:
- 10+ years of progressive HR leadership experience, with at least 5 years leading multiple HR functions
- Proven track record of building and scaling employee success functions in high-growth environments
- Deep expertise across People Business Partnering, People Operations, Total Rewards, and compliance
- Experience managing teams of people professionals across multiple disciplines
- Deep expertise in role design, workforce planning, and scaling recruiting for multi-site and multi-state organizations including forecasting hiring needs based on business growth, clinic openings, patient volume, and care model shifts
- Strong operational and data-driven mindset, with mastery of recruiting analytics, funnel optimization, and KPI management.
- Familiarity with state-specific employment laws and compliance requirements (NY and CA strongly preferred).
- Exceptional communication, influence, and leadership skills, with a track record of building trust and alignment at the executive level.
- Proficiency with modern People team technology platforms and a demonstrated commitment to process and candidate experience innovation.
- Experience developing and owning an employee experience strategy that resonates across diverse functions and talent markets
Benefits:
- Medical, Dental, Vision, Long-Term Disability, Life Insurance, Flexible Spending Account, and 401k
- 12 Company Holidays, Holiday Shutdown, Time Off, Parental Leave
- Health and Wellness Stipend, Home Office Reimbursement and Professional Development Reimbursement
- Stock Options
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