Senior Director, Payment Operations
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Job Description
Director of Payments at PracticeTek spearheading payment operations to maximize adoption and revenue. Collaborating with teams to refine strategies and workflows for integrated payments.
Responsibilities:
- Develop and execute a comprehensive strategy to drive payments, adoption and attach rates across all vertical software platforms
- Identify and prioritize payments opportunities within each vertical to maximize revenue, improve customer retention, and expand product value
- Lead competitive analyses, pricing strategies, and market positioning for payments offerings
- Own payment conversion metrics, including attach rate, active merchant growth, processing volume, and monetization
- Partner with Product and Engineering to define product requirements, improve payments workflows, and ensure frictionless onboarding
- Collaborate with Sales and Customer Success to develop playbooks, incentives, training, and resources that drive integrated payments adoption
- Oversee merchant activation processes, optimizing funnel conversion from pre-qualification through approval and activation
- Work with Marketing to create messaging, campaigns, and collateral that effectively position integrated payments within each vertical
- Partner with Risk, Compliance, and Underwriting teams to ensure safe and efficient onboarding while maintaining a strong risk posture
- Coordinate with Operations and Support teams to streamline merchant support and maintain exceptional customer experience
- Use data-driven insights to identify adoption barriers, segment opportunities, and refine growth strategies
- Track KPIs, create dashboards, and present performance updates to executive leadership
- Conduct A/B tests and evaluate workflow improvements to continuously optimize merchant conversion and payment utilization
- Serve as the primary liaison with payment processors, gateways, and other payment ecosystem partners
- Evaluate new methodologies, fintech innovations, and partnership opportunities to expand the payments roadmap
Requirements:
- 8+ years of experience in payments, fintech, SaaS, or vertical market software organizations
- Proven success driving payments adoption or leading embedded payments programs
- Strong understanding of payments operations, underwriting, risk, and compliance
- Demonstrated ability to collaborate cross-functionally and influence without authority
- Data-driven approach with strong analytical and business modeling skills
- Exceptional communication, leadership, and stakeholder management abilities
Benefits:
- Comprehensive health, dental, and vision coverage options
- Wellness benefits that support lifestyle, behavioral health, and overall wellbeing
- Flexible paid time off, sick time, and 10 company-paid holidays
- 401(k) plan with company match to help you build your future
- Culture Committee driving initiatives that spark connection, fun, and belonging
- A workplace powered by innovation, collaboration, and energy every day
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