Senior Director, Professional Services
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Job Description
Sr. Director of Professional Services at Ping Identity leading and growing service delivery business. Ensuring high-quality delivery, collaboration with Sales, and driving profitable services engagements.
Responsibilities:
- Lead end-to-end delivery of PS engagements across the central region, ensuring projects meet scope, budget, and timeline expectations.
- Serve as an executive sponsor on key accounts, developing strong customer relationships and driving value realization.
- Collaborate closely with the GTM and CX teams to diagnose issues, support renewals, and mitigate delivery risk.
- Partner with Sales and Solution Architects to shape services proposals and scopes of work that align with customer goals.
- Drive PS attach rate and services bookings through active participation in the sales cycle and strategic account planning.
- Ensure proper handoff from sales to delivery, and oversee planning for resource staffing and project startup.
- Support the expansion of our partner delivery model by working closely with partner teams on project execution, quality assurance, and delivery reviews.
- Help define and enforce consistent co-delivery practices and escalations for partner-led or hybrid engagements.
- Directly manage a team of delivery consultants, project managers, and architects across the Southern EMEA region.
- Drive utilisation, CSAT, margin, and forecast accuracy within the Southern EMEA region.
- Coach and develop talent, identify high performers, and foster a culture of collaboration and accountability.
Requirements:
- 8+ years of experience in Professional Services delivery within the SaaS or enterprise software industry.
- 3+ years of experience leading teams in a customer-facing services or consulting capacity.
- Strong understanding of project delivery, services scoping, and partner ecosystems.
- Demonstrated success in regional P&L ownership, including utilisation, margin, and bookings management.
- Excellent interpersonal skills with a customer-first mindset and executive presence.
- Ability to thrive in a fast-paced, matrixed environment.
- Bachelor’s degree required; technical background or MBA is a plus.
- Travel up to 25% within the region.
Benefits:
- Generous PTO & Holiday Schedule
- Parental Leave
- Progressive Healthcare Options
- Retirement Programs
- Opportunity for Education Reimbursement
- Commuter Offset (Specific locations)
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