Senior Director – Technical Product Development – Operations Apps
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Job Description
Leading Software Engineering to enhance contact center capabilities at DIRECTV. Overseeing software platforms and operational excellence with strong leadership and technical expertise.
Responsibilities:
- Gather and refine business requirements; using knowledge of platform capabilities, guide internal customers to best-fit approaches for satisfying business needs
- Lead hybrid employee and vendor teams to enhance contact center CRM, field service, and dealer management platforms to support evolving business needs
- Take advantage of modern delivery practices and AI-aided practices to shorten time to market and improve efficiency
- Maintain a high standard of technical quality and availability; hold third-party software providers accountable to up-time and quality standards
- Ensure that non-functional requirements are in place and comply with relevant regulatory standards and industry best practices, particularly in compliance, security, reliability, and performance
- Facilitate and resolve schedule and budget challenges that arise as requirements change, or technical roadblocks interfere with delivery
- Solve problems in a way that balances time to business value, program priorities, and technical team efficiency
Requirements:
- Bachelor’s degree in computer science, engineering, or a related field
- 8+ years of experience delivering capabilities for frontline operations on third-party platforms, ideally Salesforce
- Proven ability to lead and inspire cross-functional teams, fostering a culture of collaboration, innovation, empathy, and support
- Expertise in project management and development methodologies (Agile, Scrum, etc.) and tools (e.g., Jira)
- Exceptional verbal and written communication skills, with the ability to convey complex technical concepts to diverse audiences and senior stakeholders
- Strong analytical and problem-solving skills, with a strategic, data-driven approach to decision-making
- Proven experience driving business value through technology delivery
- May require a background check due to job duties requiring routine access to DIRECTV and DIRECTV customer’s proprietary data
- This role requires a minimum, but is not limited to approximately 10% travel.
Benefits:
- Competitive salary
- 401(k) matching
- Health insurance
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