Senior Engagement Delivery Manager
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Job Description
Engagement Delivery Sr. Manager managing complex Salesforce implementations for LATAM. Driving customer relationships and ensuring successful project outcomes across various cloud services.
Responsibilities:
- Own end-to-end delivery of complex, multi-cloud Salesforce engagements
- Serve as the primary executive point of contact for customers throughout the engagement lifecycle
- Drive delivery governance, risk identification, and corrective action to prevent escalations
- Lead project kick-offs, executive steering committees, and milestone reviews
- Partner with Technical Architects and Solution Consultants to align delivery approach with customer objectives
- Build and maintain trusted, strategic relationships with C-level and senior customer stakeholders
- Identify and drive expansion opportunities in partnership with the Services Sales team
Requirements:
- 10+ years of professional services, consulting, or program/project management experience
- 5+ years of experience managing large-scale, complex technology implementations
- Demonstrated track record of owning executive-level customer relationships
- Strong financial acumen
- Excellent communication, facilitation, and executive presence skills in both Spanish and English
- Proven ability to lead and influence cross-functional teams
- Experience operating in a fast-paced, high-growth regional environment with multiple concurrent engagements
- Agile/Scrum delivery methodology certifications
Benefits:
- Support you to find balance and be your best
- AI agents accelerate your impact
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