Senior Field Service Manager
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Job Description
Field Service Manager leading the Florida and Southeast Georgia service organization for Beckman Coulter Diagnostics. Driving P&L, operational performance, and team management with a focus on customer satisfaction.
Responsibilities:
- Regularly visit clients and customers to maintain customer network and develop new relationships for new opportunities in partnering with sales team
- Lead a team of Field Service Engineers and Field Service Supervisors, responsible for their training and professional development
- Drive P&L and operational performance around safety, compliance, revenue growth, customer satisfaction, first time fix rate, employee satisfaction, and expense lines
- Manage and resolve high-pressure customer issues, including product performance issues and technical escalations
Requirements:
- Bachelor’s Degree with 14+ years of experience OR Master’s Degree with 12+ years of experience
- 4+ years of experience in people management (direct reports)
- Proven experience in customer support role interfacing with senior customer management personnel
- Demonstrated experience in customer relationships and customer satisfaction methodologies
- Previous experience in a regulated industry
Benefits:
- Paid time off
- Medical/dental/vision insurance
- 401(k) to eligible employees
- Bonus/incentive pay
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