Senior Manager, Business Product Owner – Sales CXM
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Job Description
Senior Manager, Business Product Owner Sales CXM at Johnson & Johnson, leading key transformation in Customer Experience Management. Focused on enhancing sales efficiency and operational effectiveness through strategic initiatives.
Responsibilities:
- Own the product backlog for Capital Selling and Mobile Sales CXM capabilities, ensuring alignment with overall Sales CXM strategy and roadmap.
- Translate business needs into epics, features, user stories, and acceptance criteria that are clear, testable, and value-driven.
- Continuously prioritize backlog items based on business value, user impact, dependencies, and technical feasibility.
- Serve as the primary product owner for assigned Agile Squads, working closely with Scrum Masters, Developers, and XD partners.
- Participate in sprint planning, backlog refinement, reviews, and retrospectives to ensure timely and high-quality delivery.
- Review and accept completed work, ensuring it meets defined acceptance criteria and quality standards.
- Represent business processes related to capital selling , including long sales cycles, configuration, approvals, and deal complexity.
- Ensure mobile CXM capabilities support field sales, advocating for a seamless, intuitive sales experience.
- Lead the change champion network to incorporate user feedback and adoption insights into backlog refinement and future enhancements.
- Partner with change management and training teams to support rollout, adoption, and continuous improvement.
- Define and track success metrics related to sales efficiency, user adoption, and business outcomes.
- Support continuous improvement by identifying opportunities to simplify processes and enhance the sales experience.
Requirements:
- Bachelor's degree in business administration, management, engineering, economics or a related field
- 6+ years of experience in sales, marketing, or related roles
- Experience in change management and business transformation, with a proven track record of enhancing sales productivity and operational efficiency.
- Deep commercial background—preferably in sales and/or marketing—with a robust understanding of customer needs and how to improve commercial effectiveness.
- Proven success leading initiatives that deliver measurable operational improvements.
- Strong facilitation, leadership, and influencing skills—comfortable working with senior leadership and diverse teams.
- Excellent communicator, capable of translating complex initiatives into clear, compelling messages.
- Data-driven approach to effectively measure adoption, process improvements, and productivity gains.
- Thorough understanding of end-to-end Sales process flows and capital selling model
Benefits:
- Subject to the terms of their respective plans, employees are eligible to participate in the Company’s consolidated retirement plan (pension) and savings plan (401(k)).
- This position is eligible to participate in the Company’s long-term incentive program.
- Subject to the terms of their respective policies and date of hire, employees are eligible for the following time off benefits: Vacation –120 hours per calendar year
- Sick time - 40 hours per calendar year; for employees who reside in the State of Colorado –48 hours per calendar year; for employees who reside in the State of Washington –56 hours per calendar year
- Holiday pay, including Floating Holidays –13 days per calendar year
- Work, Personal and Family Time - up to 40 hours per calendar year
- Parental Leave – 480 hours within one year of the birth/adoption/foster care of a child
- Bereavement Leave – 240 hours for an immediate family member: 40 hours for an extended family member per calendar year
- Caregiver Leave – 80 hours in a 52-week rolling period
- Volunteer Leave – 32 hours per calendar year
- Military Spouse Time-Off – 80 hours per calendar year
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