Senior Manager, Credit & Collection Strategy
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Job Description
Senior Manager transforming Iron Mountain's North American credit and collections function. Applying AI, predictive analytics, and Oracle workflows to reduce DSO and bad debt.
Responsibilities:
- Architect and drive the enterprise-wide evolution of credit and collections from reactive transactional processing to a predictive, intelligence-led operating model
- Evaluate, test, and integrate emerging AI capabilities, longitudinal behavioral analytics, and predictive decision-intelligence tools
- Establish dynamic account segmentation frameworks using multi-variable AI-driven portfolio scoring
- Design and deploy automated collection playbooks and Oracle system workflows
- Align credit risk evaluation with commercial objectives
- Leverage predictive analytics and automated workflows to accelerate cash velocity, DSO reduction, and bad debt expense gains
- Set performance targets and oversee portfolio health, past-due metrics, and bad debt exposure
- Establish a credit framework and dedicated credit function aligned with Sales and Operations
- Develop and execute a service suspension framework with Sales, Operations, and GBS/Finance leadership
- Lead a multi-region team of Strategy specialists and Collections Managers across the US, Canada, Bogota, and Manila
Requirements:
- 8+ years of progressive experience in Credit & Collections, Finance Operations, or Revenue Management, including leadership of managers and distributed global teams
- Proven expertise in risk segmentation, predictive analytics, AI-driven portfolio scoring, dynamic collection playbooks, and automated workflows
- Deep experience leveraging Oracle ERP for collections strategy development, workflow configuration, and system-driven optimization
- Strong track record of driving working capital gains, DSO reduction, and bad debt minimization
- Excellent cross-functional communication and stakeholder management capabilities across GBS, Finance, and Sales leadership
- Bachelor's degree in Finance, Accounting, Business Administration, or related field
- Located in the US
Benefits:
- Travel up to 20%
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