Senior Manager – Epic EHR Development Lead, Software Development
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Job Description
CVS Health Epic EHR Development Lead overseeing EHR development, integrations, and optimization. Improving clinical workflows, patient care, and healthcare operations.
Responsibilities:
- Lead and mentor Epic analysts, developers, and configuration teams across assigned Epic modules
- Serve as the primary technical and functional escalation point for Epic-related development issues
- Define and enforce Epic development standards, build guidelines, and governance processes
- Partner with Informatics, Clinical Leadership, and IT leadership to align Epic development with organizational strategy
- Contribute to Epic roadmap planning, optimization initiatives, and system upgrades
- Oversee Epic application build, configuration, and customization across assigned modules
- Ensure Epic development adheres to best practices, security standards, and regulatory requirements including HIPAA, CMS, and Joint Commission requirements
- Review and approve design specifications, build documentation, and change requests
- Lead complex Epic enhancements, workflows, and clinical decision support development
- Guide development and support of Epic integrations using HL7, FHIR, Bridges, Interconnect, and APIs
- Collaborate with interface and infrastructure teams to ensure reliable data exchange and system performance
- Support unit testing, integrated testing, and user acceptance testing
- Oversee Epic upgrades, patches, and special updates
- Translate clinical and operational needs into technical Epic solutions
- Facilitate design sessions and workflow reviews with clinicians and business partners
- Communicate risks, timelines, and impacts to technical and non-technical stakeholders
- Support go-lives, stabilization efforts, and post-implementation optimization
- Monitor system performance, data integrity, and user adoption metrics
- Ensure Epic configurations support patient safety, clinical quality, and reporting requirements
- Identify opportunities for workflow automation, standardization, and optimization
Requirements:
- Bachelor’s degree in Information Systems, Healthcare Informatics, Computer Science, or a related field (or equivalent experience)
- 7+ years of Epic EHR experience, including hands-on build and configuration
- 3+ years in a lead, senior analyst, or supervisory role supporting Epic systems
- Active Epic certification(s) in one or more Epic modules
- Strong understanding of healthcare clinical workflows and operations
- Experience leading complex Epic projects or large-scale implementations
- Experience thinking critically and using deep problem-solving skills in a large matrixed organization with diverse healthcare delivery teams
- Experience presenting and problem solving with senior leadership
- Excellent communication, leadership, and stakeholder management skills
- Preferred: Master’s degree in Healthcare Informatics, Business Administration, or a related field
- Preferred: Multiple Epic certifications across clinical and/or revenue cycle modules
- Preferred: Experience with Epic upgrades, re-implementations, or enterprise optimizations
- Preferred: Knowledge of interoperability standards (HL7, FHIR, CCD, APIs)
- Preferred: Experience in an academic medical center or large integrated delivery network
- Preferred: Familiarity with Agile, Lean, or ITIL methodologies
Benefits:
- CVS Health bonus, commission or short-term incentive program
- Award target in the company’s equity award program
- Medical coverage
- Dental coverage
- Vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
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