Senior Manager, IT Business Partner – Commercial Systems
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Job Description
Senior Manager IT Business Partner for CG Oncology managing enterprise systems across commercial functions and processes. Providing IT-owned support in a fully remote environment.
Responsibilities:
- Provide IT-owned support and administration for assigned Commercial enterprise systems across Patient Access, Market Access, Sales Operations, Sales, Communications & Patient Advocacy, Marketing, Business Analytics & Operations, Strategy & Business Operations and related Commercial business processes.
- Provide sustainable operational support for Commercial systems such as CRM, data warehouse, EDI, Master Data Management, Alignment, Call Plans, IC, marketing technologies, etc.
- Log, track, prioritize, and resolve system administration requests, incidents, and service tickets, ensuring timely resolution, appropriate escalation, adherence to defined SLAs, and ongoing ownership, maintenance, and operational excellence.
- Act as a bridge across Commercial and enterprise data domains, partnering with Finance, Compliance, HR, and other functions to reinforce a single, governed, and scalable enterprise data foundation.
- Leverage the existing data warehouse as a system of record, improve connectivity and data flow across platforms, and prevent the creation of parallel or fragmented data environments through standardization and integration discipline.
- Manage back-end system administration activities, including user access, role assignments, permissions, workflows, configuration updates, support tickets, and system maintenance.
- Serve as an IT point of contact for assigned Commercial applications, ensuring systems are supported in a compliant, secure, scalable, and business-aligned manner.
- Support system availability, issue triage, troubleshooting, escalation, and resolution in partnership with vendors, IT, and functional business owners.
- Accountable for overall health, compliance posture, and performance of assigned Commercial systems throughout their lifecycle.
Requirements:
- Bachelor’s degree in information technology, computer science, business systems, life sciences, engineering, or a related field.
- Seven years of progressive experience supporting enterprise systems, business applications, IT systems, or regulated technology platforms in biotech, pharmaceutical, life sciences, or another regulated environment.
- Experience supporting Commercial systems across one or more functional areas, such as Patient Access, Sales & Market Access, Communications & Patient Advocacy, Marketing, Business Analytics & Operations, Strategy & Business Operations, data warehouse, master data management, CRM, marketing technologies or related business functions.
- Working knowledge of Commercial requirements, system development life cycle, change control, access management, data integrity, compliance readiness, and system lifecycle support.
- Experience with enterprise application administration, including user access, role permissions, workflows, configuration support, issue triage, release support, and vendor coordination.
- Demonstrated ability to partner with business system owners, IT, vendors, and cross-functional stakeholders to support regulated applications.
- Ability to translate business needs into IT support requirements, system enhancements, implementation plans. configuration requests, and Strong communication, documentation, problem-solving, and stakeholder management skills.
- Available for limited domestic travel as business needs require.
Benefits:
- FULLY REMOTE WORK ENVIRONMENT
- REST AND RECHARGE BENEFITS - Unlimited Flexible Time Off
- HOLIDAYS –In 2026 we will observe 14 holidays
- RETIREMENT – 401K with 100% company Safe Harbor match up to 4% of base salary
- HEALTH (MEDICAL, DENTAL, VISION) – PPO & HDHP – Cigna/Principal
- HEALTH SPENDING ACCOUNTS - HSA (with Annual Company Contribution), FSA, FSA-DC
- ILLNESS & DISABILITY PROTECTION – Company Paid LTD Coverage + Voluntary Plans
- LIFE INSURANCE – Company Paid 1 x base salary + Voluntary Plans
- ADDITIONAL EXCLUSIVE BENEFITS – Voluntary Legal, Pet, Plus More
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