Senior Manager, Learning, Development and Culture
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Job Description
Senior Manager at Make-A-Wish America overseeing leadership learning and development. Focusing on inclusive learning experiences and collaboration across the enterprise.
Responsibilities:
- Identify and assess future and current organizational learning needs by building partnerships, gathering input from key organizational stakeholders, and provide recommendations and creative solutions based upon findings.
- Align Culture and Learning by integrating the principles of psychological safety and inclusion.
- Provide coaching and mentoring to emerging leaders, in partnership with HR Business Partners.
- Collaborate across the People/HR team to promote and build workplace optimization through various tools and programs (ex, LMS, change management, leadership development programs).
- Research, effectively design, develop, and continuously refine customized training content in multiple modalities (e.g. blended, virtual instructor-led, e-learning, guides, and resource materials).
- Evaluate L & D requests from other groups/departments, determine approach and measures of success, etc.
- Facilitate learning programs, courses, and workshops, across the National Office and Chapters.
- Evaluate existing learning solutions for efficiency, effectiveness, and/or for potential leverage and broader usage.
- Identify and implement program improvements, tools, and technology to enhance processes for learning execution.
- Assess and define parameters for delivering and measuring learning; continually review opportunities for improvement and establish metrics for success.
- Evaluate and manage external vendors as needed.
- Develop and deliver enterprise learning and innovation strategy that ties to the overall Strategic Plan.
- Create training and development content using instructional design techniques and tools (e.g. Articulate 360, RISE, adult learning tools and strategies).
- Understand and leverage digital and AI solutions.
- Collaborate across HR/People and IT teams to ensure data integrity/reporting, and process documentation and system improvement such as MAW LMS.
Requirements:
- Bachelor’s degree in human resources, education, business, or related field required.
- 5+ years of experience in Learning & Development and/or Organizational Development and Instructional Design experience.
- 2+ years in a leadership role.
- Preferred certifications: Enneagram, DISC, MBTI, Korn Ferry 360, EQI, SL, Prosci
- A clear understanding of the employee life cycle and workforce trends.
- Demonstrated superior communication skills (verbal, written and presentation).
- Experienced in creating learning and development experiences that promote a culture of inclusion and belonging.
- Demonstrated experience in providing training using a variety of training platforms/techniques (i.e. classroom, e-learning, webinars, gaming, etc.).
- Knowledge of instructional design theory and Adult Learning Principles.
- Familiarity with learning technology ranging from LMS to web-enabled learning solutions such as Articulate, WellSaid etc.
- Advanced knowledge of Microsoft Suite, including Word, Excel and PowerPoint required in addition to training.
Benefits:
- Comprehensive benefit package, effective day 1: Medical, Vision*, Dental*, Wellness
- Competitive compensation with annual incentive potential
- Health Savings Account and Flexible Spending Account Options
- Health Reimbursement Account fully funded by Make-A-Wish America
- Short Term Disability*, Long Term Disability* and Life Insurance
- Additional Insurance Plans: Accident, Critical Illness, Hospital Indemnity, Pet Insurance through Figo
- 401(k) Retirement Savings Plan with 5% match after one year of service
- Eligibility for student loan forgiveness through the Public Service Loan Forgiveness Program
- The organization will send a laptop, 24” monitor, and a docking station/adaptor to new hires
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