Senior Manager – Learning & Development
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Job Description
Senior L&D manager building onboarding, training, and service standards for Trailborn hotels. Leading change management and trainer development across a U.S. hotel portfolio.
Responsibilities:
- Architect, maintain, and facilitate training curricula for all hotel departments
- Ensure training content remains current, property-specific as appropriate, aligned with brand standards, and compliant with requirements
- Develop and maintain onboarding materials explaining Trailborn's service philosophy
- Partner in leading the people-side of hotel openings, rebrands, and operational changes
- Develop transition playbooks and serve as the on-site training lead during transitions
- Identify skill gaps with GMs and department heads
- Evaluate training effectiveness and report key metrics, including GSS Scores
- Certify and develop property-level trainers through a Train the Trainer program
- Equip trainers with facilitation skills, coaching techniques, and tools for independent training delivery
Requirements:
- 5+ years of experience in training, talent development, or organizational effectiveness
- Demonstrated ability to design and deliver multi-property or multi-site training programs
- Willingness and ability to travel up to 50% of the time across U.S. hotel locations
- Bachelor's degree in Hospitality Management, Human Resources, Education, or a related field preferred
- Familiarity with Learning Management Systems (LMS) and e-learning authoring preferred
Benefits:
- Travel opportunities across U.S. hotel locations
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