Senior Manager, Microbiology Applications
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Job Description
Clinical applications manager leading microbiology diagnostics adoption across the Western United States. Managing specialists, customer implementations, laboratory workflows, and strategic commercial opportunities.
Responsibilities:
- Lead and support a team of Applications Specialists in reaching business targets
- Monitor team performance and feedback metrics
- Coordinate customer engagement strategies to strengthen customer partnerships
- Align Applications resources and field activities with regional revenue goals
- Participate in strategic opportunity reviews and provide clinical expertise
- Collaborate with Commercial Leadership to prioritize Applications support
- Guide the team in identifying customer needs and BD solution opportunities
- Oversee field-based clinical application activities across assigned regions
- Ensure post-implementation follow-up and customer adoption after go-live
- Drive customer retention through proactive engagement, escalation management, workflow optimization, and clinical consultation
- Provide leadership oversight for strategic account support and customer satisfaction initiatives
- Serve as a senior clinical subject matter expert and trusted advisor during executive customer engagements, laboratory operational reviews, and strategic sales opportunities
- Partner with Sales and Technical Service teams to identify and mitigate customer risks affecting retention and expansion
- Support customers throughout implementation, including readiness, instrument installation, validation, verification, training, and go-live activities
- Maintain an active field presence for key customer engagements, strategic accounts, and critical business opportunities
Requirements:
- Associate or bachelor’s degree required
- CLS (Clinical Laboratory Scientist) or MLT (Medical Laboratory Technology) certification required
- 8 years of experience in clinical microbiology, clinical molecular diagnostics, clinical laboratory operations, diagnostics, or healthcare solutions
- 2 years of direct people leadership experience
- Demonstrated success coaching and developing employees, conducting performance evaluations, managing accountability, and building high-performing teams
- Strong understanding of clinical laboratory workflows and diagnostic environments
- Deep expertise in clinical diagnostics and laboratory operations, processes, and workflow efficiency
- Experience managing complex customer implementations and cross-functional projects
- Strong project management skills
- Ability to translate clinical and operational needs into effective business solutions
- Ability to influence stakeholders across multiple organizational levels in a highly matrixed environment
- Exceptional communication, presentation, relationship-building, and stakeholder management skills
- Ability to support key customer engagements, strategic accounts, and critical business opportunities
- Regular travel of approximately 50% to 75% across the Western United States
Benefits:
- Competitive package of compensation and benefits programs
- Reward and recognition opportunities
- Performance-based culture
- Learning, growth, and development opportunities
- Workplace accommodations considered pursuant to applicable law
- Possible COVID-19 vaccination/testing support or requirements depending on location
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