Outcomes-Based Care Manager
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Job Description
Outcomes-Based Care Manager helping autism and IDD providers adopt outcomes-based care using CentralReach software and AI tools. Advising customers on clinical data, payer readiness, and value-based care.
Responsibilities:
- Serve as the clinical outcomes expert for assigned customers, advising clinical directors, operations leaders, and executives on adopting outcomes-based care models
- Lead outcomes-focused onboarding, implementation, and optimization engagements, including discovery sessions, workshops, and recurring business reviews
- Assess customer data practices and outcomes maturity, then build practical roadmaps to close gaps
- Deliver training and best-practice guidance for applying outcomes measurement in daily workflows
- Apply standardized outcome measures and benchmarks across ABA and IDD service lines
- Review treatment progress trends, flag at-risk caseloads, and recommend data-informed care adjustments
- Help customers configure CentralReach reporting and dashboards using clinically sound outcomes methodology
- Help build outcomes reports and narratives for payers, funders, and families
- Advise on value-based and outcomes-linked arrangements and relevant payer quality metrics
- Stay current on payer expectations, quality measures, and regulatory developments in autism and IDD care
- Coach customers on responsible use of AI-enabled features for analysis, documentation, and insight generation
- Share customer feedback and field insights with Product, Clinical, and Data teams to shape the roadmap
- Contribute to reusable playbooks, templates, and case studies
- Partner with Customer Success, Sales, Product, and Data teams
- Support pre-sales and renewal conversations and represent CentralReach in webinars, conferences, and thought leadership
- Report to the VP, Payor Strategy and Network Development
Requirements:
- Active BCBA certification in good standing, or an equivalent clinical credential in autism/IDD care
- 4+ years of clinical experience in ABA or IDD services, including supervisory, clinical leadership, or quality-focused work
- Experience advising, training, or consulting with external clients or stakeholders
- Strong understanding of clinical data collection, progress monitoring, and how treatment data translates to outcomes
- Ability to interpret data and communicate findings clearly to both clinical and executive audiences
- Comfort with software platforms and data tools, and curiosity about applying AI to clinical and operational work
- Ability to manage multiple customer engagements independently
- Preferred: experience with value-based care, outcomes-based contracting, or payer quality programs
- Preferred: familiarity with CentralReach or comparable practice management and EHR platforms
- Preferred: background in program evaluation, quality improvement, or clinical analytics
- Preferred: experience in a customer-facing role at a software or health tech company
- Preferred: experience presenting at conferences or to executive audiences
- Clinical credibility and sound ethical judgment
- Consultative, relationship-building approach with customers
- Analytical thinking and data fluency
- Clear written and verbal communication, including executive presence
- Cross-functional collaboration
- Adaptability and a continuous-improvement mindset, including openness to AI-enabled ways of working
Benefits:
- Competitive compensation
- Comprehensive health benefits
- Generous PTO
- 401(k) matching
- Paid parental leave
- Hybrid work schedules
- Career development support
- Wellness programs
- Opportunities to give back through CR Cares™ community engagement initiative
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