Senior Manager, Sales Operations
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Job Description
Senior Manager of Sales Operations at Day One Biopharmaceuticals. Driving sales performance insights and optimizing strategies in pediatric glioma treatment.
Responsibilities:
- Develop, automate, and maintain dashboards and reporting Applications for field sales leadership and field teams.
- Provide actionable insights on field performance, geographic trends, physician and account level analytics, and patient enrollment dynamics.
- Provide regular leadership updates in sales performance and IC rankings.
- Partner with field advisory teams to evaluate and enhance reporting deliverables.
- Partner with Commercial Operations and Sales Leadership to support patient identification strategies using claims data, EMR data, specialty pharmacy data, and other rare-disease data assets.
- Create territory-level patient opportunity assessments and support field deployment of targeting tools.
- Design, manage, and administer incentive compensation plans and contests for field teams, ensuring fairness, motivation, and alignment with strategic objectives.
- Partner with Field Advisory teams to develop and create advocacy with IC plans.
- Model IC scenarios, process quarterly IC validation, manage payouts, and ensure compliance with policies and legal guidelines.
- Partner closely with IC Steering Committee to ensure alignment on plan performance and communication.
- Generate insights at the healthcare provider (HCP), institution, and network level to guide targeting, segmentation, pull-through and account planning.
- Translate complex data trends into actionable recommendations for field leadership.
- Monitor customer behavior, adoption patterns, and market dynamics.
- Serve as commercial business owner for the CRM (e.g., Veeva), ensuring field usability, data integrity, and continuous enhancement.
- Translate field requirements into CRM configurations, workflows, and reporting improvements.
- Train, support, and develop CRM best practices across the field team.
- Collaborate closely with Sales, Marketing, Market Access, Data Management and IT teams to align operational processes and data strategy.
- Serve as a thought partner to sales leadership on execution strategy, performance diagnostics, and field enablement.
- Support launch readiness activities, process buildout, and ongoing commercial evolution.
Requirements:
- Bachelor’s degree in Business, Analytics, Life Sciences, or related field; advanced degree a plus.
- 5–7+ years of experience in pharmaceutical/biotech Sales Operations and/or Commercial Analytics.
- Strong analytical and quantitative skills with proficiency in Excel, BI tools (DOMO, Tableau, Power BI, Qlik, etc.), and CRM systems (Veeva preferred).
- Experience supporting field sales teams and collaborating directly with field leadership.
- Demonstrated ability to synthesize complex data into clear insights and recommendations.
- Solid understanding of U.S. pharmaceutical data sets (e.g., claims, specialty pharmacy, HUB, distribution).
- Strong project management, communication, and stakeholder engagement skills.
- Experience in rare disease, oncology, or small-volume/high-complexity product environments.
- Comfortable working in a fast-paced, build-as-you-go environment associated with emerging biotech.
- Familiarity with patient-finding methodologies and advanced targeting analytics.
- Prior experience managing or administering incentive compensation programs.
Benefits:
- Please visit https://www.dayonebio.com/benefits to see our competitive benefits.
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