Senior Manager, Strategic Business Consultant – Supplemental Health
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Job Description
Strategic business consultant optimizing supplemental health partnerships, enrollment, and technology initiatives at CVS Health. Driving cross-functional solutions, vendor relationships, Salesforce processes, and operational improvements.
Responsibilities:
- Develop and maintain relationships with benefit administration, decision support, enrollment, technology, and emerging AI-enabled solution providers
- Conduct research, analysis, and business assessments to identify opportunities and support strategic decision-making
- Develop business cases, recommendations, presentations, and implementation plans
- Support evaluation, selection, implementation, and ongoing management of strategic third-party relationships
- Monitor partnership performance and recommend improvements, expansion, and optimization
- Influence stakeholders across business areas to drive alignment and execution of strategic initiatives
- Liaise between internal teams and external partners to ensure delivery of business objectives
- Support business technology initiatives improving operational effectiveness, enrollment outcomes, and customer experience
- Coordinate with technology teams and vendors on system enhancements and integrations
- Support Salesforce-related business processes, including requirements gathering, user coordination, license management, and adoption
- Identify opportunities for automation, process improvement, and reporting enhancements
- Ensure data accuracy, consistency, and governance across partnership and operational reporting
Requirements:
- 7+ years of experience in healthcare business consulting, strategy, operations, partnership management, project management, or related fields
- Ability to lead complex initiatives through influence and cross-functional collaboration
- Experience developing business cases, conducting strategic analysis, and implementing organizational solutions
- Strong analytical, problem-solving, and decision-making skills
- Strong communication, presentation, relationship management, and stakeholder engagement skills
- Experience working with external vendors, partners, or third-party organizations
- Experience in health insurance, employee benefits, supplemental health, enrollment, or benefits administration environments preferred
- Experience with enrollment platforms, benefit administration systems, decision support vendors, technology partners, or AI-enabled solution providers preferred
- Experience supporting Salesforce or similar CRM-related business processes preferred
- Working knowledge of APIs, system integrations, and data exchange processes
- Experience with APIs, vendor integrations, and technology implementation initiatives
- Experience managing strategic partnerships and cross-functional business initiatives
- Health Insurance License
- Bachelor's degree or equivalent work experience
Benefits:
- CVS Health bonus, commission or short-term incentive program
- Equity award program
- Medical, dental, and vision coverage
- Paid time off
- Retirement savings options
- Wellness programs
- Other resources supporting physical, emotional, and financial well-being
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