Senior Manager, Support Transition and Reentry
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Job Description
Support Transition and Reentry (STAR) Senior Manager leading multidisciplinary team delivering NC Medicaid TCM services for justice-involved members. Focus on integrated care management, training, and community linkage.
Responsibilities:
- Provide leadership, oversight and supervision for a multidisciplinary team delivering NC Medicaid Tailored Care Management (TCM) services to justice-involved members with behavioral health (BH), intellectual/developmental disabilities (I/DD), and/or substance use (SU) needs.
- Ensure the delivery of whole-person, integrated care management in alignment with NC Medicaid Tailored Plan requirements, including comprehensive assessment, person-centered care planning, care coordination, transition of care, and health promotion.
- Train Coordinators and Health Specialists on systems and processes needed to assist with successful Community re-entry.
- Build from the resources of the community to assist in linking to services that meet the needs of the members and families within their homes and communities.
- Oversee and support staff who coordinate and manage care for members who are participants of the Transitions to Community Living program.
- Lead and support audit readiness and response activities, including NC Medicaid, NCQA, and EQR reviews, ensuring full compliance with Tailored Care Management documentation, service delivery, and performance standards.
- Ensure all care management activities are delivered in a manner that is person-centered, trauma-informed, culturally competent, and compliant with NC Medicaid Tailored Plan requirements, with a focus on improving health outcomes, advancing health equity, and supporting successful community reentry.
Requirements:
- Associate’s degree with four (4) years of experience working with behavioral/mental health, substance use and/or intellectual/developmental disability populations; OR Bachelor’s degree with two (2) years of experience working with behavioral/mental health, substance use and/or intellectual/developmental disability populations; OR Equivalent combination of education/experience.
- Must have a valid driver’s license
- Must reside within 75 miles of Trillium’s Catchment of North Carolina.
- Minimum of one (1) year working in criminal justice or juvenile justice systems (preferred).
- Minimum of two (2) years’ experience supervising a team (2 or more employees) (preferred).
- Education, training, and Work experience that shows a history of learning and applying the skills needed to work with a wide variety of individuals from various socio-economic, cultural, ethnic, educational, and other diverse backgrounds.
Benefits:
- Health Insurance with no premium for employee coverage
- Flexible Spending Accounts
- 24 days of Paid Time Off (PTO) plus 12 paid holidays in your first year
- NC Local Government Retirement Pension (defined-benefit plan)
- 401k with 5% employer match and immediate vesting
- Public Service Loan Forgiveness (PSLF) qualifying employer
- Quarterly stipend for remote work supplies
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