Senior Online Reputation Manager
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Job Description
Senior Online Reputation Manager focusing on brand visibility across AI-generated search results. Collaborating with specialists to drive reputation management and community engagement.
Responsibilities:
- Monitor and influence how the brand is presented in AI-generated search results (e.g., ChatGPT, Gemini), by improving the reputation across authoritative platforms frequently referenced by LLMs (e.g., Trustpilot, Sitejabber, Reddit, Quora)
- Design strategies for leveraging Reddit and Quora not only for sentiment shaping, but also as emerging sources of qualified organic traffic and brand discovery
- Collaborate with AI/SEO specialists to ensure reputation signals (reviews, user-generated content) are consistently indexed and recognized by search engines and generative AI models
- Analyze the impact of reputation and community management on core business KPIs
- Develop company-wide playbooks, systems, and workflows for reputation and review management
- Partner with the Customer Support team to process and respond to user feedback
- Lead SERM (Search Engine Reputation Management) efforts to improve branded search visibility
- Build and test hypotheses to optimize SERM performance metrics Analyze customer pain points in reviews and translate them into actionable hypotheses for the Growth Hacking team
- Contribute to SEO and PR initiatives by creating or coordinating content tied to review and reputation strategy
- Work cross-functionally with Customer Support, Social Media, PR, Marketing, and Product teams
- Establish analytics-based systems to monitor, report, and mitigate reputation risks proactively.
Requirements:
- 3+ years of experience in online reputation management, brand strategy, and communications
- A proven track record of building and scaling reputation programs, including creating guidelines and leading cross-functional efforts
- Solid experience with digital PR (Trustpilot, Sitejabber), SEO, and search visibility strategies
- Strong understanding of online communities like Reddit, Quora, and vertical-specific forums.
Benefits:
- REMOTE OPPORTUNITY to work full time
- Vacation 28 calendar days per year
- 7 wellness days per year (time off) that can be used to deal with household issues, to lie down and recover without taking sick leave
- Bonuses up to $5000 for recommending successful applicants for positions in the company
- 50% payment for professional training, international conferences, and meetings
- Corporate discount for English lessons
- Health benefits. According to the paychecks, if you are not eligible for corporate medical insurance, the company will compensate you with up to $1000 gross per year per employee. This can be spent on self-purchase of health insurance or on doctor’s fees for yourself and close relatives (spouse, children)
- Workplace organization. The company provides all employees with an equipped workplace and all the necessary equipment (table, armchair, wifi, etc.) in our offices or co-working locations.
- In the other locations, the company provides reimbursement of workplace costs up to $1000 gross once every 3 years, according to the paychecks. This money can be spent on the rent of the co-working room, on equipping the working place at home (desk, chair, Internet, etc.) during those 3 years
- Internal gamified gratitude system: receive bonuses from colleagues and exchange them for our merchandise, team building activities, massage certificates, etc.
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