Senior Process Associate – Insurance Policy Administration, French
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Job Description
Senior Process Associate in insurance policy administration managing tasks for external brokers and clients. Joining Genpact's team to shape the future of work with AI and digital innovation.
Responsibilities:
- Office-based administration work to ensure high-quality and efficient processing of administration requests, including specific analysis, from a range of stakeholders such as external brokers, end clients, and internal underwriting teams
- Primary contact for all escalations with external and internal stakeholders: answer all queries within the Admin scope and determine and execute transfer of other queries to the appropriate departments/roles
- Serve as a liaison between Policy Administrators, Team Coordinators, and Team Leaders
- Accurate, timely, and efficient data entry of insurance risks according to client standards to achieve service excellence, along with general administrative duties
- Consistently deliver exceptional service standards and KPI performance
- Act as backup to the Team Coordinator by helping keep relevant KPIs updated and by performing analysis and preparing management information reports as requested, using various reporting tools and methods
- Participate in and support process improvement projects
- Contribute to technical support, procedural best practices, and governance
- Propose new ideas and support the Management Team in execution
- Ensure there is a backup for your senior tasks within administration and perform more complex, time-consuming tasks as required
- Act as a point of reference for technical and procedural best practices for other team members within the Policy Administration team
- Support new-staff training and actively participate in task transitions
- Maintain and update process documentation
Requirements:
- Degree in economics, finance, accounting, or a related discipline (BA)
- Proficient in written and spoken French and English
- Strong interpersonal skills with the ability to collaborate effectively across teams
- High accuracy and attention to detail; commitment to quality while managing high volumes and working under pressure
- Curious and eager to learn, with a willingness to challenge conventions constructively
- Ability to organize, prioritize, and plan workload to meet deadlines
- Demonstrates personal integrity
- Personable and able to develop rapport quickly and build lasting relationships
- Strong customer focus
Benefits:
- Be a transformation leader – work at the cutting edge of AI, automation, and digital innovation
- Make an impact – drive change for global enterprises and solve meaningful business challenges
- Accelerate your career – gain hands-on experience, mentorship, and continuous learning opportunities
- Work with the best – join 140,000+ bold thinkers and problem-solvers who push boundaries every day
- Thrive in a values-driven culture – our courage, curiosity, and incisiveness, built on a foundation of integrity and inclusion, let your ideas fuel progress
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