Senior Product Manager
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Job Description
Senior Product Manager at Universe developing a world-class, scalable Event Ticketing platform while collaborating with engineering, design, and business teams.
Responsibilities:
- Define, own, and evolve the product vision and roadmap for your area, leveraging AI-enabled insights and a strong user- and innovation-centric lens to identify high-impact opportunities
- Identify, validate, and prioritize complex customer and client needs using a combination of traditional research methods and AI-assisted analysis
- Lead cross-functional alignment across BD, Marketing, Design, Engineering, and Support, proactively managing stakeholders, navigating trade-offs, and driving clarity on priorities and decisions
- Communicate product strategy, priorities, and performance to senior leadership and stakeholders, translating complex insights into clear narratives that drive alignment and decision-making
- Own and elevate product discovery practices, integrating AI into qualitative and quantitative analysis to ensure teams are solving the right problems with speed and rigor
- Drive end-to-end product development, from MVP definition through iterative improvement, incorporating AI to streamline workflows while maintaining high product quality and user trust
- Be a key contributor to the build phase by ensuring the product meets and exceeds the quality and methodologies that make our product a leader in the space
- Partner with your squad to plan sprints, run effective ceremonies, and maintain delivery momentum, using data and AI-assisted tools to improve predictability, velocity, and focus
- Measure, analyze, and report on product metrics to help grow, innovate, and improve
- Lead and mentor product managers and/or cross-functional team members
- Continuously evolve how product work gets done, introducing new tools, frameworks, and ways of working that improve team productivity, insight quality, and outcomes
Requirements:
- Proven years of work experience in product management
- Experience integrating AI into core product management workflows (discovery, prioritization, delivery, and iteration), using strong product judgement to evaluate outputs
- Experience or strong interest in people management, including coaching, mentoring, or leading product managers and cross-functional team members
- Track record of scaling product practices across teams or orgs
- Experience working in ticketing and/or the events/music industry is a bonus
- Strong working knowledge of JIRA, GitHub, and modern product development tooling
- Strong problem-solving capabilities, technical aptitude and experience with data-driven decision making
- Skilled at working effectively and collaboratively with cross-functional teams
- Solid sense of customer empathy and a passion for building quality products
- Experience working in a start-up or a marketplace environment an asset
Benefits:
- Free concert tickets are a cool perk too!
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